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Designer Bluetooth® Desktop (BLE) driver for windows 7

Anonymous
2015-11-30T08:29:44+00:00

Hi

I have received the Designer Bluetooth® Desktop as a gift (mouse + keyboard).

This is a good looking product!

The problem is that my computer doesn't see neither of them.

I have windows 7 and the only drivers I can find on the net are for windows 8 and up.

Did Microsoft relist a product that is compatible with only windows 8 systems and up?

Does the problem is the lack of BLE drivers for windows 7?

Thank you all for your support and answers...

Ran

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-12-01T07:14:49+00:00

    Hello Ran,

    Thank you for posting your query on Microsoft Community.

    As per the issue description Designer Bluetooth Desktop (BLE) is not being recognized by your computer. The issue could be if Bluetooth service is not running or there is some drivers issue. So, try the below mentioned methods and see if it helps you to fix the issue.

    Method 1:

    You may try running the Hardware and Device troubleshooter and check if it helps.

    a. Press Windows Key +R, type Control Panel.

    b. Type troubleshooting in the search bar, click on troubleshooting.

    c. Click on Hardware and Sound, click on Hardware and Devices.

    d. Follow the steps from the wizard to run the troubleshooter.

    Method 2:

    If issue still persist try to check if Bluetooth Support Service is started or not. Follow these steps and check if the Bluetooth Support Serviceis started.

    a. Press Windows Key + R, type services.msc, hit Enter.

    b. Right click on the service named-Bluetooth Support Service.

    c. Check if it is started, if not click on Start.

    Method 3

    If issue still persist you may try the steps provided in the following article and see if it works for you.

    Using Bluetooth Devices (Windows 8)

    For installing Drivers refer to the links provided below.

    Designer Bluetooth® Mouse

    Designer Bluetooth® Desktop

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Regards,

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  1. Anonymous
    2017-03-04T07:12:14+00:00

    Hi All,  

    I spent the two last days googling stuff to make my designer mouse working on my Lenovo T450 under Windows 7.

    The solution I found may not apply to everyone: your computer must have a Bluetooth 4.0 capability (which as I understand allows Bluetooth Low Energy (aka BLE or Bluetooth Smart) to work.

    The BLE drivers are not native to Windows 7 so you need to install them: go to your manufacturer's website and download the latest Intel Bluetooth drivers. Depending on the make, they might have various combinations of drivers (sometimes with overall wireless drivers, sometimes Bluetooth separately,.. I had to try about 3 - 4 different without really knowing what they meant).

    Once those drivers installed, you should be able to see your mouse/keyboard and pair to them. I had to reboot my laptop multiple times and had to download a lot of different drivers from various sources but the one thing that worked was googling: Intel Bluetooth driver "your laptop make and model" and downloading the drivers.

    Ps. I have also downloaded the "Microsoft Mouse and Keyboard Center" application and although opening it and trying to use it did not help at all, it might have help setting something in the background that made the drivers get installed smoothly (not an IT person, I have no idea).I hope it helps!Good luck

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  2. Anonymous
    2015-12-17T17:25:58+00:00

    Still no Designer Desktop drivers for Windows 7???? It would be helpful if Microsoft posted that information on the product page. That way I wouldn't have wasted my time or money on this product.

    Dissapointed.

    4 people found this answer helpful.
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  3. Anonymous
    2015-12-13T12:56:27+00:00

    Ran,

    I did the same, there are no drivers in the links, only documentation, didn't the responder realise or research this before sending?

    This is a frustrating piece of useless hardware that's going in the bin, but not before I publish on Twitter and Facebook what useless aftermarket support there is for Microsoft so called premium product.

    Its design has clearly been outsourced to an untested and unreliable manufacturer.

    Pity really I liked the idea and look and feel of the items, that's why I bought them in the first place.

    3 people found this answer helpful.
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  4. Anonymous
    2016-05-05T15:57:18+00:00

    OMG talk about frustration.  I have literally been trying to get this mouse to work for 2 months.  The only thing its consistently doing is being inconsistent.  I can get it going for a few days then nothing.  I put it away out of sheer aggravation and then try again.  I have tried every single one of these suggestions on this page (at least three times) and I have even removed every other bluetooth device in my office - this actually seemed to fix the issue.  It also meant that I could not have my phone, ipad, headset or printer in my office at the same time - kind of unrealistic.  It now sits in the drawer for the umteenth time until I decide to try it again.  I would return it, but that ship has sailed.  So here I sit with a mystery device that is more of a puzzle wrapped up in a riddle and dipped in a conundrum - right now its a paperweight.  No one should have to work this hard to get a mouse to work.  I consider the Designer Bluetooth Mouse to be an epic fail and I really am sad that I wasted money on this and now need to look at it every day.  THANK YOU to the MS community for giving me resources and places to vent and try new things - THANK YOU

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