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This device has been locked for security reasons.

Anonymous
2017-03-12T23:08:26+00:00

Team,

I updated my mobile to Windows 10 post which I am unable to access my mobile. Error:"This device has been locked for security reasons Connect your device to a power source for at least two hours,  then restart it to try again".

Did that and still the same.  Logged into Microsoft account and set a PIN as mentioned in the community.  But my phone is not giving me an option to enter the PIN.  Tried restarting,  Resetting nothing works.. Mobile is connected to internet, able to receive notifications but unable to enter.  Please let me know what can be done further.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-03-13T13:21:35+00:00

Just making sure you have done the following:

Unlock your Windows 10 phone remotely

  • Try unlocking your Windows 10 device remotely if you get this message: "This device has been locked for security reasons. Connect your device to a power source for at least two hours and then try again." The key is to reset your PIN through account.microsoft.com. If you use remote unlock, your logon PIN will be protected by Windows instead of your device's security system.
    1. Go to account.microsoft.com.
    2. Sign in with the same Microsoft account you use on the phone.
    3. Click the Find my phone link.
    4. Press Lock.
    5. Enter a new PIN. Now you'll be able to unlock your phone with your new PIN.
  • To go back to having your logon PIN protected by your device’s security system, make sure the device has been on for at least 2 hours. Go to Settings Gear-shaped Settings icon > Accounts > Sign-in options page and select "I forgot my PIN". Enter your Microsoft account info, verify your identity, and set the PIN for the device.

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  1. Anonymous
    2018-08-29T15:59:52+00:00

    Just making sure you have done the following:

    Unlock your Windows 10 phone remotely

    • Try unlocking your Windows 10 device remotely if you get this message: "This device has been locked for security reasons. Connect your device to a power source for at least two hours and then try again." The key is to reset your PIN through account.microsoft.com. If you use remote unlock, your logon PIN will be protected by Windows instead of your device's security system.
      1. Go to account.microsoft.com.
      2. Sign in with the same Microsoft account you use on the phone.
      3. Click the Find my phone link.
      4. Press Lock.
      5. Enter a new PIN. Now you'll be able to unlock your phone with your new PIN.
    • To go back to having your logon PIN protected by your device’s security system, make sure the device has been on for at least 2 hours. Go to Settings Gear-shaped Settings icon > Accounts > Sign-in options page and select "I forgot my PIN". Enter your Microsoft account info, verify your identity, and set the PIN for the device.

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  2. Anonymous
    2017-06-01T09:35:53+00:00

    I have the same problem and I can't find any device on the link you give. https://account.microsoft.com/devices

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  3. Anonymous
    2017-04-10T12:49:18+00:00

    Just checking windowslove84. Did you look here to see if your device is listed?

    https://account.microsoft.com/devices

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  4. Anonymous
    2017-04-09T22:55:48+00:00

    i am facing the same issue but i could not find my phone under 'find my phone'. i had not linked it to the account. is there another way to it?

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