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Windows Defender Offline Make Win10 can not Enter WinRE

Anonymous
2017-04-02T06:36:44+00:00

Here is the thing:

I m using Win10 Pro Version 1067-OS Build 14393.479.

I updated the system to OS Build 14393.969 by installed KB4015438 yesterday.

And then, after the reboot, Win10 did not work, I could not enter the system properly.

(The update failure, it happened before, and I repaired or retreated the system to a previous normal status by using the WinRE advance tools.)

However this time, strange thing happens. After 3 times of the abnormal boot, the system went into the WinRE. Some repair options should have appeared, but instead, the Windows Defender Offline opened up immediately and scanned automatically. I did not have any chance to do something, and if I canceled the scan, system just rebooted or I waited the scan over and then system rebooted too. So no matter what I did, WinRE just opened the Windows Defender Offline, and rebooted without doing anything useful and I can do nothing about it, no option, no choice, it just happened spontaneously.

So I assumed the Windows Defender Offline prevent the WinRE work properly or block some WinRE's feature.

Why is that? And what should I do to disable or bypass the Windows Defender Offline to get my WinRE back to repair my system. 

BTW, I can't enter system now, so may only the command tool can solve this problem.

Is there anyone who know the answer or encounter the same issue?

Please reply me. Thx.

*Moved from Windows 10*

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2017-04-02T17:18:58+00:00

    Hi Seth -

    Let's use Advanced Startup Options from the Windows 10 bootable media which is a more stable repair method. 

    From another PC install the Media Creation Tool to create a bootable 8gb+ flash stick or save an ISO to burn to DVD,. 

    Insert the media, power up PC while pressing the BIOS Boot Menu Key , select the UEFI version of media if offered (means you have UEFI BIOS), browse to second screen Repair Your Computer link, then Advanced Troubleshoot options to try Startup Repair, System Restore, or if present to Go Back to old Build. 

    If these fail you can try to one of these method How to enter Windows 10's Safe Mode  including if necessary to unlock F8 Boot Options from the REpair Command Line listed at the end.  In Safe Mode with Networking work through the Windows 10 Performance and Install Integrity Checklist - Microsoft Community to check the install is set up correctly, optimized for best performance and any needed repairs get done.

    If that doesn't work then you can try the Repairs in the above checklist from the booted media's repair Command Prompt. 

    As a last resort you can try from the booted media's Troubleshoot options to Reset Your Windows 10 PC which will save your files and reinstall the OS.  If that fails you can Clean Install Windows 10 which is the gold standard install and includes a step to rescue files first. 

    Feel free to ask back any questions and let us know how it goes.

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  1. Anonymous
    2017-04-04T11:55:40+00:00

    Hi, Greg,

    Thanks a lot for your patience. I was so excited when I solved this problem

    that forgot to say thx to you in the previous reply. Forgive me.

    Actually, I have already disabled the Windows Automatic Update and update my system manually at the beginning of per month.

    And I turned on the system restore and created a restore point manually, which I had not turned on for the disk space occupation.  

    For now, the problem have solved, but the situation that WinRE open up Defender offline after there times' abnormal boot goes on. Is that a win10 bug?

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  2. Anonymous
    2017-04-03T15:22:54+00:00

    Good work!  Glad to hear it!

    You can hide Windows Updates that repeatedly cause issues.How to temporarily prevent a Windows or driver update from reinstalling in Windows 10

    Keep a close eye on System Restore to make sure it's turned on with plenty of disk space apportioned.  I am concerned the coming April 11 Creators Update version change will turn it off as happened in the past.  This is a critical first line of defense. 

    For any further issues I'd go over the Windows 10 Performance and Install Integrity Checklist - Microsoft Community to check the install is set up correctly, optimized for best performance and any needed repairs get done.

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  3. Anonymous
    2017-04-03T06:02:07+00:00

    Yup, I ve tried the booted media's repair tool, it didn't work.

    Finally, I used the booted media's Command tool, using the command"bcdedit /set {default} bootmenupolicy legacy" to unlock the F8 and went into the traditional boot menu and started with Safe Mode. In Safe Mode, the system automatically retreated the failed update and recovered the system to a normal status.

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