Frequent blue screen errors in Windows 7 64-bit (SP 1)

Name Intel(R) HD Graphics

PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_04821025&REV_18\3&11583659&0&10

Adapter Type Intel(R) HD Graphics (Core i3), Intel Corporation compatible

Adapter Description Intel(R) HD Graphics

Adapter RAM 1.25 GB (1,337,360,384 bytes)

Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver Version 8.15.10.2622

INF File oem8.inf (iILKM0 section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1366 x 768 x 60 hertz

Bits/Pixel 32

Memory Address 0xD0000000-0xD03FFFFF

Memory Address 0xC0000000-0xCFFFFFFF

I/O Port 0x00003050-0x00003057

IRQ Channel IRQ 4294967294

I/O Port 0x000003B0-0x000003BB

I/O Port 0x000003C0-0x000003DF

Memory Address 0xA0000-0xBFFFF

Driver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2622, 11.74 MB (12,311,904 bytes), 1/10/2012 11:58 PM)

OS Name  - Microsoft Windows 7 Professional

Version - 6.1.7601 Service Pack 1 Build 7601

Other OS Description - Not Available

OS Manufacturer - Microsoft Corporation

System Manufacturer - Acer

System Model - Aspire 4738

System Type - x64-based PC

Processor - Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz, 2399 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date - INSYDE V1.02, 8/9/2010

SMBIOS Version - 2.6

Windows Directory - C:\Windows

System Directory - C:\Windows\system32

Boot Device - \Device\HarddiskVolume1

Locale - United States

Hardware Abstraction Layer - Version = "6.1.7601.17514"

Time Zone - India Standard Time

Installed Physical Memory (RAM) - 3.00 GB

Total Physical Memory - 2.74 GB

Available Physical Memory - 1.22 GB

Total Virtual Memory- 5.48 GB

Available Virtual Memory - 3.27 GB

Page File Space - 2.74 GB

Page File - C:\pagefile.sys

The more information you provide the fewer message cycles you will have to endure.

What is your system make and model?

If a Dell system what is the Service Tag number?

Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

In the search box enter:

msinfo32

Select/click msinfo32.exe and the System Information dialog box will open.

Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

As can be seen in your message it looks like your system is generating crash dump files:

C:\Windows\Minidump**\060117-17191-01.dmp**

Navigate to the C:\Windows\Minidump folder and upload and share the 3-5 most recent crash dump files (those that end with .dmp).

Here is a link from contributor Gerry that tells you how to do that:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW

to Hide Microsoft drivers - update those without Dump in their names. (Also update

the BIOS and chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred

to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually

be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)

and then go look for new ones manually if you wish.

How to stop Windows 7 automatically installing drivers

http://support.microsoft.com/kb/2500967/en-us

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Hi,

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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BCCode: 1a  0x0000001a

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -

actually remove and replace - do not just snug. Make sure the vents are clear and that the

fans are working. Even though the temp is OK do not assume heat can't affect the video,

sound or other system functions it those get to hot. Try adding a small fan blowing into

the vents as a test. (Those are mostly for a PC not a laptop.)

Have you added any hardware lately? Have you updated any driver just before these started? (Check Control Panel - Windows Updates to see if any drivers were updated there about the time this started) Main likely culprits are Video driver, other major drivers, memory, and antivirus/antispyware/security products could be at fault as well as drive issues.

Use the troubleshooter below and refer to the next message for drivers and memory when

you get to those sections and then return back to the troubleshooter as needed.

==========================================================

BCCode: 1a  0x0000001a

BCCode: 1a  0x0000001a  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/MEMORY-MANAGEMENT-0x0000001A-\*1041.html?order=votes

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Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer ofWindows. TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager (also Windows 7) 

http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How to stop Windows 7 automatically installing drivers

http://support.microsoft.com/kb/2500967/en-us

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.