Realtek NICDRV 8169

Hi,

You can check Windows Update at any time to see if it found new drivers and icons for your hardware, especially if you recently installed a new device. If you want to have Windows Update automatically check for the latest drivers and icons, here's how:  

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the name of your computer, and then click Device installation settings.
3. Click Yes, do this automatically (recommended), and then click Save changes. If  you're prompted for an administrator password or confirmation, type the password or provide confirmation. If Yes is already selected, click Cancel to close the dialog box.

It's best to let Windows install drivers automatically. Occasionally, Windows might not be able to find a driver for your device. If this happens, you might want to check the manufacturer's website for a driver or update for the device, or try installing any software that came with the device.

Do let us know if you need any other assistance.

Regards.

It is not "best to let Windows install drivers automatically."   Microsoft and Windows Update do not know what the best drivers are for your system.

You need to get those drivers from the hardware manufacturers WWW site.

What is your system make and model?

If a Dell what is the Service Tag number?

If you built the system yourself what is the motherboard manufacturer and model?

Are you able to get on the Internet at all?

Somehow we need to get this information to get started:

Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

In the search box enter:

msinfo32

Select/click msinfo32.exe and the System Information dialog box will open.

Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For USB driver information, expand the Components, Click USB, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

Here is a Wiki Article created by Andre Da Costa, it contains the instructions on how to update your  drivers.

Do let us know if you need any further support.

Regards.

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Date: Fri, 26 May 2017 18:48:19 -0400

Subject: Re: Question has reply: Realtek NICDRV 8169

Sorry for delay in response. Below is the requested information

System is a Dell XPS L502X

Tag #: JTDYYP1

Yes, I can access the internet

OS Name Microsoft Windows 7 Home Premium

Version 6.1.7601 Service Pack 1 Build 7601

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name

System Manufacturer Dell Inc.

System Model Dell System XPS L502X

System Type x64-based PC

Processor Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, 2301 Mhz, 2 Core(s), 4

Logical Processor(s)

BIOS Version/Date Dell Inc. A04, 3/25/2011

SMBIOS Version 2.6

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

User Name

Time Zone Eastern Daylight Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.92 GB

Available Physical Memory 5.19 GB

Total Virtual Memory 15.8 GB

Available Virtual Memory 12.6 GB

Page File Space 7.92 GB

Page File C:\pagefile.sys

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller -

1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_

OS Name Microsoft Windows 7 Home Premium

Version 6.1.7601 Service Pack 1 Build 7601

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name

System Manufacturer Dell Inc.

System Model Dell System XPS L502X

System Type x64-based PC

Processor Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date Dell Inc. A04, 3/25/2011

SMBIOS Version 2.6

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

User Name

Time Zone Eastern Daylight Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.92 GB

Available Physical Memory 5.10 GB

Total Virtual Memory 15.8 GB

Available Virtual Memory 12.6 GB

Page File Space 7.92 GB

Page File C:\pagefile.sys

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 PCI\VEN_8086&DEV_1C26&SUBSYS_050E1028&REV_05\3&11583659&0&E8

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D PCI\VEN_8086&DEV_1C2D&SUBSYS_050E1028&REV_05\3&11583659&0&D0

Renesas Electronics USB 3.0 Host Controller PCI\VEN_1033&DEV_0194&SUBSYS_050E1028&REV_04\4&AA8EDE1&0&00E3

> --------------------------------------------------

>

 ***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

We would like to know if you were able to update the drivers after following the instructions that we have provided.

Regards.