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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
A few of our users, myself included, are getting the below message when they reply to or forward an email and then close the original
I am on the outlook app , version 2105(Build 14026.20246 Click-to-Run). We are also an on prem environment.
Steps taken so far:
Ran outlook in safe mode - no change
Disabled all add ins - no change
Created a new outlook profile - no change
Created a new windows profile - no change
Ran all windows updates - no change
Disabled AV - no change
Rolled back to different versions of Outlook - no change
Any help in this matter would be greatly appreciated.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 66%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWT%3C/text%3E%3C/svg%3E)
I'm sure you've already seen it, but just in case, there is a more extensive post about this issue here: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/the-properties-of-the-message-have-been-changed/c4837459-f26e-44e2-84a6-d83ff0e79f2e?page=1
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
@Weston Technologies Thank you for sharing that. A comment in there said to roll back to version 16.0.12527.21912 and this actually worked!
Thanks again for linking that.
Hi @Cilian Roche ,
Welcome!
I am using the same Outlook version as you and I operated the steps below to try reproducing your issue:
Everything seems just work fine and could not receive the warning pop up, failed to reproduce your issue.
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Hey @JeffYang-MSFT ,
Thanks for your reply.
Yep we are performing the same actions as you did to try to reproduce the issue. It is only effecting a handful of users, and I have them all updated to the latest version of outlook right now. The issue does not seem to get any better or worse with different versions though. One thing to note, when I open outlook for the first time and open the first email to reply, this does not happen. It is only the second time onward that it occurs. I tried clearing out all the drafts to see if maybe something was conflicting, but that did not help either.
As of now I have advised everyone to simply work out of the preview pane instead of double clicking to open their emails. That way they don't have to deal with the popup when closing the original.
I will post a reply if I find any common thread between users that could be causing the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 3%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
I found one machine running office 2016 build 14026.20246 that it does not happen to my “problem user”
No luck here. I gave that version a try on my system and I still get the popup.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Hi,
Did this issue occurred on those messages with attachment? If so, I found a similar known issue and the PG is working on it.
I would keep an eye on it, as soon as I see any update, I would post back here.
If you didnt see my response below.
Rolling back to version 16.0.12527.21912 worked for me and the other users experiencing this issue.
Command :
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.12527.21912
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
We have the same issue with some users.
I had a user running 16.0.13901.20366 (64 bit), so it seems to me that they hadn't been updated recently.
Upgraded him to 16.0.14026.20202 (2105 (Build 14026.20246 Click-to-Run) (same as what I am running)
Same issue. Opening an email in a new window, reply all, a blank but addressed draft ends up in the drafts folder, close both messages and the properties changing window pops up.
Safe mode does not resolve it.
I have an on prem exchange server with at least 50 users and I am having this same problem with one user (Of course happens to be the OWNER).
I have tried everything from office roll backs to updates, switched from 2019 to 2016 and it happens to just him. I'm now thinking it is a permission issue of some sort because I even wiped his PC and rebuilt and still there but only for him.
I also logged him into a different PC and it follows him. It just started about a week ago.
Grasping at straws! Someone please help before the three day weekend is over!
All:
Rolling back to version 16.0.12527.21912 worked for me and the other users experiencing this issue.
Command :
"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.12527.21912
Confirmed this fixed for me as well!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 36%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
This fixed it for me, but it moved the search box above the inbox and took away some of the more advanced search functions. I then updated it back to 16.0.14026.20202 and the problem went away. That also fixed an issue with search that I had been having.