Hello Steve,
Thank you for your interest in Windows 10.
I would suggest you to follow the methods given below and check.
Method 1:
Try to run a System File Checker (SFC) scan to check for any file corruption.
SFC scan will scan for corrupt system files on the computer and repair them.
- Press Windows key + X, click Command Prompt (Admin).
- In the Command Prompt, type the following command, and then press ENTER:
sfc /scannow
If the issue still exists, try the next method.
Method 2:
You may check the same issue with the new user account.
Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:
- Go to Settings.
- Choose Accounts and then select Other User Accounts towards the left.
- Select Add an Account.
- Enter a user name and hit Next.
- Click on Finish.
- Sign out from the current Account and Log into the new account.
- Check if issue persists.
Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.