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I bought Prestgio PBHS18R Bluetooth wireless headphones. They work perfectly well on my iPhone, but my windows 10 won't detect it.
Bluetooth works perfectly fine as it shows my phone (and other bluetooth devices), but not my headphones.
I tried both the "connect" in Action Center and "Bluetooth & other devices" in settings; same result.
What am I to do?
Here's a summary:
Phone-laptop✔️
Phone-headphones ✔️
Headphones-laptop ❌
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
There doesn't seem to be any question that answers my question. Bluetooth works fine, it shows in my settings. My problem is that my wireless bluetooth headphones do not show, not in the Bluetooth menu, and not in the "connect" menu in action center.
This is strange because the headphones work well on my phone and other devices, and my phone connects to the PC just fine as well. So I know that there isn't a bluetooth issue with the headphones themselves.
If that would be the case, we suggest that you install and update drivers on your Windows 10 computer to check if that's the one causing the issue.
How to: Install and Update drivers in Windows 10
Let us know if you need further help.
Hello Samer,
We noticed that this post has been inactive for a while now. Are you still experiencing the same issue connecting your headphones to your Windows 10 laptop via Bluetooth? Did our recommendation resolve your concern? If this resolved your issue, we encourage you to inform the Community by marking the post as an answer or by clicking on Helpful.
Feel free to let us know if you need further assistance.
Regards.
Hi Samer,
In general, Bluetooth may not work due to compatibility issue. To help you with your concern, you may follow the steps from this link: Fix Bluetooth problems in Windows 10: FAQ
Update us with the result.
