Hello Dan,
For us to better help you, we'd like to know the following:
- Confirm which build is currently installed on your device. To check, follow the steps below:
- Press Windows key + R, then type in winver.
- Click OK.
- What troubleshooting steps have you done so far?
Meanwhile, let's troubleshoot the issue by performing the steps below:
Method 1: Run the Windows app troubleshooter
We recommend running the Windows app troubleshooter on this link. This troubleshooter automatically diagnose and repair common problem that may prevent Windows Store apps from working properly.
If the issue persists, proceed to method 2.
Method 2: Reset Windows Store cache
Resetting Windows Store may repair possible issue with the Store cache.
- Press Windows key + R key to open Runbox.
- Type in wsreset.exe in the Run command and then click OK*.*
- Restart your computer and check.
Update us on the outcome.
Regards.