USB Modem Etisalat (Connect Failed)

Hi Eslam,

The challenge that you are experiencing can occur due to several reasons. To better assist you with your concern, kindly answer the following question below:

• Have you made any significant changes to your computer before the issue started?
• Have you tried checking if your network drivers are up to date?

We look forward to your response.

It was working fine , then suddenly it tells me connection failed with the following message that I attached. I uninstall the software of the USB and re-install it, and I uninstalled the anti-virus, but nothing changes. It tells me the same message.

Hi Shimaayehia,

Error 797 usually occur when the remote computer could not establish a dial-up connection. Before we proceed, we would like to confirm if you're running Windows version 8.1 or older. If yes, follow these steps to fix the issue:

1. Close all programs and re-establish the connection.
2. Click Start.
3. Go to Control Panel.
4. Open Phone and Modem.
5. Select the Country you are in and type the City code.
6. Type a number to access an outside line.
7. Click OK.
8. Click Add on the Modems tab.
9. Install New Modem wizard.
10. Restart the computer.
11. Ensure the modem that is functioning correctly.

Let us know if you need additional assistance.

Yes, I have the same Problem.

Your problem solved Eslam??

@EslamAhmed.91

Hi,

There could have been some changes made on the computer that causes the connectivity to act up. However, for us to isolate the concern, we need to know more information. Can you provide us the answers to these following questions:

• What troubleshooting steps have you tried to resolve your concern?
• Were there any changes made on the computer prior to your concern?
• When was the last time you were able to connect to your network?
• Is it the same with other devices?
• What is the exact error message your getting?
• Can you provide us a screenshot of the said error?

We're looking forward to your response.