Explorer.com on Windows 10 crashes and restarts when I try to create a new folder.

There are some third party modules loaded in Safe Mode however I did not see any of the three previously referenced.

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box  > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via OneDrive.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via OneDrive.

I might suggest to try to obtain a user mode dump which has the potential to pinpoint the cause.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\00,6d,00,70,00,73,00,00,00

After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site?

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

More info on collecting user-mode dumps:

http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

To stop the creation of the user mode dump files run the following registry file:

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

You can delete the C:\CrashDumps folder anytime.

I tried the DISM.exe /Online /Cleanup-image /Restorehealth and DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

Explorer still locks up and restarts when I try to make a directory. I have the cbs log file if that might be useful. I can create directories using mkdir from the command prompt. I am suspecting my shell32.dll or explorer.exe may be corrupt. Can I copy and replace these files from another source without excessively risking crashing my whole computer?

After trying that I appear out of options. Besides this issue my computer has been running great for 3 years and I hate the idea of rebuilding it. Any other thoughts? 

Thank you, 

Slate

Hi,

This issue regarding the folders that you're unable to access may arise due to a corrupted profile or operating system already. Since the issue occurred after several updates, we suggest that you use the inbox Deployment Image Servicing and Management (DISM) tool.

DISM hleps you to resolve some Windows corruption errors. Here's how:

1. Open an elevated command prompt. To do this, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. Type the following command, and then press Enter.

It may take several minutes for the command operation to be completed.

DISM.exe /Online /Cleanup-image /Restorehealth

Important When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. To do this, run the following command instead:

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

Note Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image. 3. Type the following command and press Enter.

It may take several minutes for the command operation to be completed.

sfc /scannow 4. Close the command prompt, and then run Windows Update again.

DISM creates a log file (%windir%/Logs/CBS/CBS.log) that captures any issues that the tool found or fixed. %windir% is the folder in which Windows is installed. For example, the %windir% folder is C:\Windows.

If the issue persists, we recommend that you create a backup and perform a clean install. You may follow the steps on this link.

Note: Kindly save your important files to an external drive before performing the troubleshooting steps to avoid data loss.

Do let us know if you have any other concerns.