Computer-based random disconnect from internet

Hi,

This issue varies on the router settings, and with the Network Adapter. If resetting the network adapter driver through Command Prompt didn't resolve the issue, we suggest that you contact the Manufacturer of your computer. It could be that the Wireless LAN card of your computer is already faulty.

Regards.

Resetting the network adapter via the commands given DOES get me back to active internet connection, but that isn't my point.  The commands given (includes winsock reset)  require a restart, I already knew would get internet back, adn requires less time than going through those commands.   I was hoping there was a way to get internet back without requiring a restart and having to reset up my work/desktop.  

ASSUMING (recognizing this may be wrong) that my network adapter is NOT faulty, is there not a way to have the adapter reconnect with the internet without restarting the computer?

That process works, but doesn't resolve the issue, as it still involves a restart at the end of those steps (I already knew I could get back to internet with a restart). 

It still doesn’t address my questions:

WHY? –why the random loss of internet connectivity, and

HOW?  - how can that be prevented so I don’t have to RESTART (and reload everything I was working on) each time this happens?

No other computer or device on our home  wireless network has this issue, so it appears to be limited to my computer’s interface with our router/gateway.

TWWinVA

Hi Terry,

This issue is likely to occur due to possible corrupted system files that affects the network adapter driver to function correctly. Since you've already performed the troubleshooting steps in our support article, here the two additional methods that you can follow to resolve your concern:

Method 1: Resetting the network adapter driver through Command Prompt. To do this, follow these steps:

1. Right-click on Start and select Command Prompt (Admin).
2. In the Command Prompt, run the following commands in the listed order:
   • Type ipconfig /release and press Enter.
   • Type ipconfig /renew and press Enter.
   • Type ipconfig /flushdns and press Enter.
   • Type netsh winsock reset and press Enter.
   • Type netsh winhttp reset proxy and press Enter.
   • Type netsh int ip reset c:\resetlog.txt and press Enter.
   • Type netsh int ip reset resettcpip.txt and press Enter.
3. Close the Command Prompt and restart your computer.

Method 2: Performing a registry command. Follow the steps below:

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, refer to the following Microsoft Knowledge Base article. How to back up and restore the registry in Windows.

1. Type cmd in the Search box.
2. Right-click, then select Run as administrator.
3. Enter the command below, then hit Enter.

reg delete HKCR\CLSID{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f 4. Enter the following command, then hit Enter again.

netcfg -v -u dni_dne 5. Reboot you computer and check your Wi-Fi settings.

Let us know if your concern has been resolved.

Hi,

One of the possible cause of this network connection issue is if the wireless adapter driver is incompatible or outdated. To help us determine the appropriate solution, we'd like to ask for additional information. Please answer the following:

• Have you made any recent changes to the settings or installed updates before this issue started?
• What build and version of Windows 10 are you using?
• Aside from re-installing the driver and restarting your device, what other troubleshooting steps have you tried so far?

We hope to hear from you soon.