Hello Davi,
We apologize for the inconvenience caused to you due to this issue. I would like to assist you with further information from here.
The device driver update is supposed to be downloaded automatically when you follow the below steps, and these steps which I presume you have already performed:
- Click on the Start button and then choose Control Panel.
- Click on the System and Security link. In the System and Security window, click on the
Device Manager link located under the System heading.
- Enter Device Manager in the search box, and then select Device Manager. Windows may ask you for an administrator password or to confirm your choice.
- Locate and expand Microsoft Xbox One Controller.
- Right-click the expanded Microsoft Xbox One Controller and select
Update Driver Software.
- Select Search Automatically for Updated Software.
Source: How to connect an Xbox One Wireless Controller to a PC
If you have tried to download the drivers and it failed, I would like to know the exact error message or the notification you received for us to understand the issue better.
There is a way of manually downloading the drivers using the Hardware ID. I will try to explain how you will have to do it.
If the update fails to register and download the requisite drivers for the device, you can also use the vendor id of the Bluetooth device and look for it in the
PCI Vendor and Device Lists
FAQ: http://www.pcidatabase.com/
Unknown and uninstalled devices will be listed under
Other. The device will have a yellow alert symbol on it. The properties for the device will show that
no driver was found.
Under the Device Properties, select the
Details tab and scroll down to
Hardware IDs. Each
Hardware ID is comprised of some very useful information. The
VID value provides the
vendor ID and the
PID value provides the
Product ID of the device. Make a note of the
PID value. Enter the
PID value in the search box of Update Catalog. In cases where you have multiple device types listed, narrow down your search by also adding in the
VID value.
Once downloaded and extracted, you can point Device Manager to this driver to install the hardware.
Please keep us posted on the status of the issue. If it still persists, we would be happy to help you further.
Thank You.