Share via

Both Kaspersky And Windows Defender Are Turned Off

Anonymous
2017-08-25T16:48:44+00:00

For the paste week whenever I switch on my computer two messages will come saying:

*Check Virus Protection-Both Kaspersky And Windows Defender Are Turned Off

*Check Firewall Options -Both Window Firewall and Kaspersky are turned off

When I look in Control Panel's Security And Maintenance Center I see red boxes saying the messages above.

After sometime when I look in to the Security And Maintenance Center I may either see Windows Defender as my security or Kaspersky as the current security software running as it's supposed to be. But after sometime the messages I said above will come again stating no anti-malware and firewall app is running. And when I open Kaspersky it says all components are running and that I am protected. Kaspersky nowadays isn't auto-updating it's database also. I don't know what's the problem. But this is surely driving me crazy. Please help me to identify the problem and fix it.

Windows for home | Windows 10 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

2 answers

Sort by: Most helpful
  1. Anonymous
    2017-08-28T11:23:54+00:00

    For the paste week whenever I switch on my computer two messages will come saying:

    *Check Virus Protection-Both Kaspersky And Windows Defender Are Turned Off

    *Check Firewall Options -Both Window Firewall and Kaspersky are turned off

    When I look in Control Panel's Security And Maintenance Center I see red boxes saying the messages above.

    After sometime when I look in to the Security And Maintenance Center I may either see Windows Defender as my security or Kaspersky as the current security software running as it's supposed to be. But after sometime the messages I said above will come again stating no anti-malware and firewall app is running. And when I open Kaspersky it says all components are running and that I am protected. Kaspersky nowadays isn't auto-updating it's database also. I don't know what's the problem. But this is surely driving me crazy. Please help me to identify the problem and fix it.

    https://support.microsoft.com/en-us/instantanswers/742778f2-6aad-4a8d-8f5d-db59cebc4f24/how-to-protect-your-windows-10-pc  Note the statement "If you want to use Windows Defender Antivirus, uninstall all of your other antivirus programs and Windows Defender Antivirus will automatically turn on. You may be asked to restart your device."  Accordingly you should not be trying to use two AV programs to provide real time scanning - that causes performance issues, software conflicts and other issues.

    Same computer? https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/is-it-alright-to-run-both-windows-defenders-and/0b4f2033-bb22-412b-b71b-eafe49734c9c

    And you removed any trial software that was on the computer when you first purchased it (such as McAfee or Norton) and ran the appropriate software removal tool for such products? List of anti-malware product removal tools

    If you want to use Kaspersky suggest uninstall Kaspersky, run the Kaspersky Removal Tool, reboot and then install a new version of Kaspersky.  Windows Defender should be disabled.

    List of anti-malware product removal tools

    Your best option regarding issues with Kaspersky would be to seek advice from Kaspersky Support or the Kaspersky Forum:

    http://support.kaspersky.com/

    http://forum.kaspersky.com/

    If necessary you can always manually disable Windows Defender: https://www.tenforums.com/tutorials/5918-turn-off-windows-defender-windows-10-a.html

    Regards

    http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/

    Yes. I am using the same computer and I didn't have any trial anti-malware software to be removed before purchasing Kaspersky.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2017-08-25T17:06:34+00:00

    For the paste week whenever I switch on my computer two messages will come saying:

    *Check Virus Protection-Both Kaspersky And Windows Defender Are Turned Off

    *Check Firewall Options -Both Window Firewall and Kaspersky are turned off

    When I look in Control Panel's Security And Maintenance Center I see red boxes saying the messages above.

    After sometime when I look in to the Security And Maintenance Center I may either see Windows Defender as my security or Kaspersky as the current security software running as it's supposed to be. But after sometime the messages I said above will come again stating no anti-malware and firewall app is running. And when I open Kaspersky it says all components are running and that I am protected. Kaspersky nowadays isn't auto-updating it's database also. I don't know what's the problem. But this is surely driving me crazy. Please help me to identify the problem and fix it.

    https://support.microsoft.com/en-us/instantanswers/742778f2-6aad-4a8d-8f5d-db59cebc4f24/how-to-protect-your-windows-10-pc  Note the statement "If you want to use Windows Defender Antivirus, uninstall all of your other antivirus programs and Windows Defender Antivirus will automatically turn on. You may be asked to restart your device."  Accordingly you should not be trying to use two AV programs to provide real time scanning - that causes performance issues, software conflicts and other issues.

    Same computer? https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/is-it-alright-to-run-both-windows-defenders-and/0b4f2033-bb22-412b-b71b-eafe49734c9c

    And you removed any trial software that was on the computer when you first purchased it (such as McAfee or Norton) and ran the appropriate software removal tool for such products? List of anti-malware product removal tools

    If you want to use Kaspersky suggest uninstall Kaspersky, run the Kaspersky Removal Tool, reboot and then install a new version of Kaspersky.  Windows Defender should be disabled.

    List of anti-malware product removal tools

    Your best option regarding issues with Kaspersky would be to seek advice from Kaspersky Support or the Kaspersky Forum:

    http://support.kaspersky.com/

    http://forum.kaspersky.com/

    If necessary you can always manually disable Windows Defender: https://www.tenforums.com/tutorials/5918-turn-off-windows-defender-windows-10-a.html

    Regards

    http://blog.emsisoft.com/2015/01/27/top-10-ways-pups-sneak-onto-your-computer-and-how-to-avoid-them/

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments