My screen is frozen with a fraudulent message

Question

My screen is frozen with a fraudulent message

Anonymous

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My screen is frozen with a fraudulent message from someone posing as Windows Security with an alert that I am infected with a Trojan virus and need to call them for help./ I cannot get rid of the screen, have shut down the computer twice and it remains. Can you advise how to get rid of this screen?

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Answer 1

It's a common scam. Click the X to close the window. You should then see a box at the bottom, Do not allow this site to create new messages. Check it and then close that window and finally the popup.

If that doesn't work, for Edge, follow the instructions by Scott_Ki here:

https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/edge-frozen-with-virus-warning-popup/7212a393-90ad-48d0-ab55-4ffe1f21a554?page=2&msgId=7618ae67-bf16-4155-bf90-d8a7405ee199

For all other browsers, use the Task Manager to exit the browser. Reboot and see if the pop-up goes away.

How to Use the New Task Manager.

http://www.wikihow.com/Open-Windows-Task-Manager

If the problem persists, for any browser:

Remove Tech Support Scam pop-up (Call For Support Scam)

http://malwaretips.com/blogs/remove-tech-support-scam-popups/

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise

https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

Breaking down a notably sophisticated tech support scam M.O.