Afterglow AG 9+ headset not working on Xbox One after using on PC.

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Afterglow AG 9+ headset not working on Xbox One after using on PC.

Anonymous

I have been using the AG 9+ headset on my Xbox One for months. About a week ago I started using it for my PC and it has been working great on there as well. An hour or so ago I plugged the dongle back into my Xbox One, the dongle and headset paired fine but the headset was reformatted for pc and is now unable to be used on Xbox. Is there any way I can scan my Xbox for possible devices to reformat? I have contacted PDP support already and am waiting on a response. I looked online for Xbox drivers to install on the device but came up empty. Device manager on my computer is no help, other people in multiple forums have posted on the same issue but no answers. Any help would be appreciated, thank you.

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Answer 1

Hi,

A compatibility issue is one of the possible reasons why your Afterglow AG 9+ headset is no longer working on your Xbox One after using it on your computer. To help you with this concern, we recommend that you perform the troubleshooting steps provided on the link below.

Xbox One Chat Headset troubleshooting

If the issue persists, we suggest that you contact our Xbox Chat Support for further troubleshooting steps for both controller and Xbox One console. To proceed, kindly click this link.

For additional troubleshooting steps, we recommend that you keep on contacting the Afterglow AG 9+ manufacturer.

If you need further assistance, don't hesitate to contact us back.

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Afterglow AG 9+ headset not working on Xbox One after using on PC.

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