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Windows 10 not detecting video/graphics card and drivers

Anonymous
2017-10-21T23:39:01+00:00

I recently built a computer and installed all software on it. The only situation was that the Windows 10 OS was not detecting the video card and the drivers that I installed. I know that the video card is functional because when I opened the bios, the video card was detected and displayed. But windows 10 did not show ANY traces of the video card and its installed drivers! In the device manager, it shows only Microsoft (or windows) default graphics driver (Not specifically that, but something like that), and in the apps and programs tab in the settings, it did not show any drivers installed. And as I stated before, the bios was able to detect the graphics card/video card with NO problems. It’s as if Windows 10 is ignoring the hardware and the drivers. I’ve tried downloading and installing the drivers from the Nvidia website (By the way, the video card is the Nvidia GTX 1060) and that still does not work. I’ve tried to use CMD (Command Prompt) to open the device manager and detect “nonpresent” devices/hardware, and it still says the the ONLY device/hardware detected is the windows default device. I’ve tried everything that I could, all hardware devices are compatible as well! I’ve tried to reinstall the OS, drivers, unplug the video card, check versions of both the video card and the OS and see if they were compatible, reset the computer, wiped everything from the hard drive, checked conflicting programs, and more! All hardware is compatible including the powersupply, but the only issue is the OS and/or the drivers. I’m not sure what to do now.

Windows for home | Windows 10 | Devices and drivers

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2017-10-22T07:19:39+00:00

    Hi WarMaster Prime - Nice Tag!

    What Processor have you built into your System, I will assume an i7, i5 or i3

    These processors include Intel HD Graphics, that is what Windows is seeing

    If you google your processor model you will find the appropriate on-board graphics and can load the driver for that to replace the Microsoft Basic Display Driver . . .

    For example the i7-7700HQ includes Intel HD Graphics 630

    But that is not your problem . . ,

    I assume you have connected your monitor to the graphics card rather than the video connector on the mobo

    nVIdia graphics card have a technology called Optimus, this needs to be switched off. If Optimua is switched on then Windows will only see the Intel HD Graphics unless you are performing GPU intensive tasks.

    That is what Optimus does, switch GPU's depending on the pressure on the graphics on your system

    Optimus can be switched on/off in one of two places, sometimes the setting is in your BIOS, sometimes it is in the nVidia Control Panel

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  1. Greg Carmack 24,770 Reputation points Volunteer Moderator
    2017-10-22T00:03:28+00:00
    1. I would try first the latest here: http://www.nvidia.com/download/driverResults.as...
    2. Next I'd try the previous driver: https://www.geforce.com/drivers/results/109860
    3. Type Update in Start Search, Check for Updates, expedite their install, including restarts as there may be precursor Updates required before you get needed drivers. Keep checking back after restarts until no more are offered.
    4. Next try just the video driver from the card's Support Downloads webpage. It's important to try to find only the driver and not the full software package because with Nvidia it can cause issues later on. But this is not always possible from the site so some enthusiasts search Google for a reliable download source for just the driver version and date.
    5. Then if that driver doesn't work next is to run the Nvidia scanner to see what it turns up, again trying to select only the driver: http://www.nvidia.com/Download/Scan.aspx?lang=e.... Note you may need to approve an Add-on for your browser for this to complete installing the scanner and then watch for further prompts to get it installed and scanning.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I'll keep working with you until this is resolved.

    6 people found this answer helpful.
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