Bluetooth Not Showing and Connecting Certain Devices

We are volunteers willing to help you try to resolve this issue.

Since the computer is new and still under warranty please contact Asus Support and the seller. As OEM Asus is responsible for the proper operation of both the hardware and Windows. So regardless of the cause it is theirs to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done.

You should also check with the makers of those devices for any known issues.

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If you want to try to troubleshoot this yourself :

Good idea to update all the major drivers :

ASUS ZenBook UX410UA <-- drivers, BIOS, and chipset drivers

https://www.asus.com/Laptops/ASUS-ZenBook-UX410...

Check with System Maker (Motherboard Maker for custom systems) for updates to the BIOS, low level chipset drivers, and the major on-board and separate device drivers. Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their name.

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Control Panel - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

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If the computer currently supports Bluetooth AND the drivers have been

updated as indicated above.

Some troubleshooting methods : ALL apply to Windows 10.

Fix Bluetooth problems in Windows 10: FAQ

https://support.microsoft.com/en-us/help/14169/...

onnect to Bluetooth devices

http://windows.microsoft.com/en-us/windows-10/g...

Fix connections to Bluetooth audio devices and wireless displays

http://windows.microsoft.com/en-us/windows-10/f...

Read these :

Why isn't Windows finding my Bluetooth or other wireless device

http://windows.microsoft.com/en-au/windows-8/wh...

BluetoothView is a small utility that runs in the background, and monitor the activity of Bluetooth devices around you. For each detected Bluetooth device, it displays the following information: Device Name, Bluetooth Address, Major Device Type, Minor Device Type, First Detection Time, Last Detection Time, and more. BluetoothView can also notify you when a new Bluetooth device is detected, by displaying a balloon in your taskbar or by playing a small beep sound. - FREE

http://www.nirsoft.net/utils/bluetooth_viewer.html

BluetoothCL is a small console application that dumps all current detected bluetooth devices into the standard output. For each Bluetooth device, the following information is displayed: MAC Address, Name, Major Device Type, Minor Device Type, and optionally the company name of the device (if external file of MAC addresses - oui.txt is provided) - FREE

http://www.nirsoft.net/utils/bluetoothcl.html

BluetoothLogView is a small utility that monitors the activity of Bluetooth devices around you, and displays a log of Bluetooth devices on the main window. Every time that a new Bluetooth device arrives to your area and when the device leaves your area, a new log line is added with the following information: Device Name, Device Address, Event Time, Event Type ('Device Arrival' or 'Device Left'), Device Type, and the company that created the device.

BluetoothLogView also allows you to specify a description for every device (according to its MAC address) that will appear under the 'Description' column. - FREE

http://www.nirsoft.net/utils/bluetooth_log_view...

Please let us know the results and if you need further assistance.