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Error/Message: Connect a Seagate Dashboard- enhanced drive to activate features

Anonymous
2015-07-07T17:18:03+00:00

Hello All,

I have bought a new Seagate Backup Plus Slim 1 TB external hard drive few days back. It is getting detected by Windows and is showing in My Computer window as F: but when I open Seagate Dashboard it does not detect the external hard drive and shows the message "Connect a Seagate Dashboard- enhanced drive to activate features" even when the external hard drive is directly plugged into the Laptop. I have tried all possible troubleshooting steps suggested by Seagate Tech Support but still the issue persists. Could anyone please help me?

Note:- As a part of troubleshooting tried installing the same external HDD on one of my friends computer with same OS and the Seagate Dashboard detects the drive and works fine. Details of my Laptop and OS is as under along with trouble shooting steps performed:-

Laptop/Notebook Model - HP Pavilion dv6

Operating system - Windows 7 Home Premium 64 bit

Troubleshooting steps performed

1.Verified the following Microsoft services are started and automatic:

Service Service Status Start up Type
COM+ Event System Started Automatic
COM+ System Application Started Automatic
Microsoft Software Shadow Copy Provider Started Automatic
Remote Procedure Call (RPC) Started Automatic
Seagate Dashboard Service Started Automatic
Seagate Mobile Backup Service Started Automatic
System Event Notification Started Automatic
Task Scheduler Started Automatic
Volume Shadow Copy Started Automatic
Windows Event Log Started Automatic
  1. Installed MSXML Parser 3.0
  2. Installed

Microsoft Visual C++ 2005 Redistributable (x86)

Microsoft Visual C++ 2010 SP1 Redistributable (x86)

Microsoft Visual C++ 2010 SP1 Redistributable(x64)

Microsoft .NET 4.0

  1. Disabled Norton Antivirus, Windows Firewall, Microsoft Security Essentials
  2. Uninstalled and reinstalled Seagate Dashboard installer
Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-10-04T22:33:02+00:00

    Hi It shows on other created account.

    What should I do to make it working on my account?

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  2. Anonymous
    2015-07-08T14:14:04+00:00

    Hi Tuhin,

    Thank you for posting in Microsoft Community.

    Please be assured that we would do our best to assist you.

    I suggest you to follow the steps below and check if it helps.

    Step 1

    I suggest you to try updating the latest firmware drivers for the Seagate hard drive and check if issue persists.

    Step 2: Run SFC scan

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files

    Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

    https://support.microsoft.com/kb/929833?wa=wsignin1.0

    Step 3

    I suggest you to check if issue persists on a new user account. If there is no other user account follow the steps from the article below to create a new user account:

    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

    Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

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