This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I am trying to connect my Samsung Level U Bluetooth headphone to my laptop so i can use it for skype application.
I used Bluetooth menu --> connect a device --> my device appeared on the list of devices and i added. it did the standard installing device routine. but the bluetooth device is not working and i can't hear any audio. When i see the properties, there are the following errors as shown in the picture.
Can you help me solving this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi,
It seems that you don't have Bluetooth drivers on your PC. We recommend contacting your computer manufacturer to assist you in installing the Bluetooth drivers on your PC. You need to have it installed for you to use your Bluetooth device on your laptop.
We'll keep an eye out for your response.
