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How do I install realtek audio driver? (Realtek installation failure)

Anonymous
2017-10-24T13:12:09+00:00

I accidentally uninstalled realtek audio driver, and I'm now trying to reinstall it, however, I'm getting errors. 

My desktop is Inspiron 3650, and i tried to install Realtek High definition audio driver from Dell website.

Below is the installation log

[OS] : 10.0

-Build : 14393

-Service Pack : 0

-x64 system : 1

-MCE system : 0

-Server system : 0

-System Language ID : 0x0411

-User Language ID : 0x0409

[Default Path] :

-tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06

-tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06

Collecting inventory ...

Checking driver version ...

[Realtek Audio Driver for DELL MUP Package]

MUP Package Version : 6.0.1.7908

C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RealtekHDAudio\WIN64\RTKVHD64.sys

[Realtek HD Audio Driver]

Installed version : 6.0.1.7707

Package version : 6.0.1.7908

Executing update ... [2017-10-24 0:36:43.15]

Run Setup Command : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RealtekHDAudio\Setup.exe /z[-rpC:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RHDSetup.log]

-------- Realtek Installer response : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RHDSetup.log --------

[ResponseResult]

ResultCode=-1

[Install Progress]

Confirm Realtek Driver 

Check Operation System Version 

OS Information [WINMAJOR Number] = 10

OS Information [WINMAJOR String] = 10.0

OS Information [SYSINFO.nWinMajor] = 10

OS Information [SYSINFO.nWinMinor] = 0

OS Information [IsWin2000] = 0

OS Information [IsWinXP] = 0

OS Information [IsWin2003] = 0

OS Information [IsVista] = 0

OS Information [IsWin2008] = 0

OS Information [IsWin7] = 0

OS Information [IsWin8] = 0

OS Information [IsWin8.1] = 0

OS Information [IsWin10] = 1

OS Information [IsWin2008R2x64] = 0

OS Information [IsMCE] = 0

OS Information [IsServer] = 0

OS Information [Service Pack] = 0

OS Information [x64] = 1

Operation System was Windows x64

Rtlupd [GetRtlupdForPackage] = 1

Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RealtekHDAudio\Win64\RtlUpd64.exe] = 3.0.0.3

Rtkupd version [] = 

Current use Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RealtekHDAudio\Win64\RtlUpd64.exe] = 3.0.0.3

Default Path [WDMDir] = Win64

Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio

Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio

Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers

Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Win64

Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K

Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA

Default Path [bUSBDrvExist] = 0

Default Path [USBDrvDir] = C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RealtekHDAudio\USBAud

Default Path [RtkUSBDrvDir] = C:\Program Files (x86)\Realtek\Audio\USBAud\Driver

Default Path [RtkIntelHDASSTPath] = C:\Program Files (x86)\Realtek\Audio\Drivers\IntelHDASST

Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer

Current model : ASUS

Current driver version = 6.0.1.7908 x64 Edition

Realtek HD Audio Driver Win64 Directory Exist .

Realtek HD Audio ASIO Directory Exist 

Waves Application Directory Exist 

Status - OnMoveData

Status - ProgramFiles_Installing

delete C:\Program Files (x86)\Realtek\Audio\Drivers\Win64

Copy Realtek HD Audio Driver from Win64 Directory

Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -s -cb -nrg2709 (TRUE)

Status - ProgramFiles_Installed

Copy .dat and .ini files

Install Realtek HD Audio Audio Driver 

Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u -s -fasi -fi -nrg2709 (TRUE)

-->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1

-->Realtek HD Audio - SetupAPI install error code = 0x0000007F

InstallShield was aborted

Status - ProgramFiles_UnInstalling

Special unregistry for hard-coding

-------- Realtek Installer response end --------

Execution update completed [2017-10-24 0:37:12.525]

======================================================================================================================================

[Update Result]...

Update ready to be applied at reboot .

Rtk Code = 0x00000000

IS Code = 0x80042000

Install Result = 0

UPD execution code = -1

USB UPD execution code = 

SetupAPI running code = 0x0000007F

Exit Code = 1603 ( Error )

======================================================================================================================================

End : 2017-10-24 0:37:12.525

[10/24/17 00:37:12] 

--- End of Vendor Software Log ---

[10/24/17 00:37:12] Vendor Software Return Code: 1603

[10/24/17 00:37:13] logo.png

[10/24/17 00:37:13] Name of Exit Code: ERROR

[10/24/17 00:37:13] Exit Code set to: 1 (0x1)

[10/24/17 00:37:13] Result: FAILURE

[10/24/17 00:37:14] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_956D8_WN32_6.0.1.7908_A06.txt

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-10-24T17:51:42+00:00

    No, Realtek audio device is not listed under Sound, Video and game controllers.

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  2. Anonymous
    2017-10-24T13:21:20+00:00

    Ciao,

    are you able to restore your Operating System to a system restore point before you unistalled the audio drivers?

    https://support.microsoft.com/en-us/help/12415/...

    Please let me know if this works.

    Ciao

    Ugo

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  3. Sumit 43,801 Reputation points Volunteer Moderator
    2017-10-25T04:16:40+00:00

    Okay. The next step would be to try installing the Sound drivers from the manufacturer's website. If that doesn't work, you can also try the stock one from here:

    www.realtek.com.tw/

    The only disadvantage downloading from Realtek offers is that it wouldn't be able to provide you sound customisations Dell made.

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  4. Anonymous
    2017-10-24T22:16:26+00:00

    Ok, thanks.

    Here is a list of common issues (and resolutions) in driver installation:

    http://www.thewindowsclub.com/tips-to-fix-commo...

    Can you please let me know if any of the works for you?

    Ciao

    Ugo

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  5. Sumit 43,801 Reputation points Volunteer Moderator
    2017-10-24T14:20:27+00:00

    Open device manager by typing in devmgmt.msc in run dialog box. Further,

    Is the Realtek audio device listed under Sound, Video and game controllers?

    If yes, Right click it and select properties. What is the status currently of the drivers?

    Reply back would be happy to assist.

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