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ROM Image is not loaded, ROM image update denied?

Anonymous
2017-10-19T06:26:46+00:00

Hello!

I have been experiencing this problem after I reinstalled windows 10 many times. I do this because I've had some very serious viruses that wouldn't go away no matter what. So if I mess up and catch another serious virus I usually reinstall windows using a usb. The exact problem is when I try to put my PC to sleep and changing any boot options (msconfig). Whenever I put my PC to sleep and then wake it, it always brings BIOS up and reads

ROM image is not loaded

ROM image update denied

( I don't need to reinstall all the time when this happens since I can exit BIOS and it will start up normally and work properly again. The only catch is I've had work and data lost when I put it to sleep because it basically restarts my pc instead of putting it to sleep now).

Another problem is when I edit any of my boot options (such as increasing maximum ram and number of processors) save those settings and then restart my PC, it won't start up properly anymore and it wont let me back into windows, making me lose all of the data since my only choice was to reinstall windows again.

I want to be able to put my pc to sleep again and edit my boot options, can this issue be solved? if not, I understand.

Note:

-I upgraded from 4GB DDR3 ram to 8GB DDR3 ram.

-I recently plugged back in my CD/ROM device since it was unplugged inside my PC the whole time but still doesn't solve issues.

-My windows 10 version is from the download media at this page:

https://www.microsoft.com/en-us/software-download/windows10?tduid=(4e6e5b5aaabf2cdcf40a873f29804e0d)(259740)(2542549)(UUwpUdUnU49825)(dwp)

-I have also included my PC information.


Error:

My PC info (terribly sorry if it appears flipped):

Thank you!

Windows for home | Windows 10 | Performance and system failures

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Answer accepted by question author

  1. Anonymous
    2017-10-19T08:43:08+00:00

    Hi,

    If you have already reinstalled Windows 10 on your computer, this will completely delete all files or software on your PC. Since the issue persists, this means that the issue is not being caused by an application or a file on your PC. For us to assist you, we highly recommend that you contact the OEM of your computer. This is for them to verify if there's an issue with the BIOS of your computer or if there's an issue with your motherboard.

    You may refer to this article on how to contact the manufacturer of your computer: Computer manufacturers' contact information.

    Feel free to post back if you need further assistance with any Windows issue.

    20+ people found this answer helpful.
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