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Logitech mouse keeps turning off by itself every 5-14 seconds until I take out the batteries, and then put them back in again, and the mouse works for 5 seconds then turns off again

Anonymous
2017-10-31T20:00:36+00:00

It's not the batteries because they are new. This mouse is a bluetooth mouse, it's not the computer docks or holes or whatever that you put the USB in cause I tried putting it in the other ones.

I tried unisntalling the driver for the mouse usb, and it reinstalls when putting it back in. 

I tried uninstalling the other drivers, the ones all the way at the bottom of device manager then restarting my computer by holding down the power button, nothing.

I got this bluetooth logitech mouse not even that long ago. Like maybe 9 months or so. It must be the mouse though. 

But what doesn't make sense, is if I take out the batteries then put them back in, the mouse works for about 5 seconds before disconnecting. Like the cursor on my screen I can actually move. Then after the 5 seconds it shuts off again.

I cant. :(

Windows for home | Windows 10 | Devices and drivers

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2017-10-31T20:05:54+00:00

    Hi Bittervoid,

    Go to the device manager and click on the blue tooth adapter

    Click properties

    Click on Power Management

    Check that this option "Allow Windows to turn off this device to save power" is turned off

    20+ people found this answer helpful.
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  2. Anonymous
    2017-10-31T20:22:38+00:00

    already tried that, it didnt work either. its off already.

    10+ people found this answer helpful.
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  3. Greg Carmack 24,770 Reputation points Volunteer Moderator
    2017-10-31T20:09:05+00:00

    In addition if you haven't tried reinstalling the Blue Tooth driver I would do that, by uninstalling in Device Manager, restarting PC to reinstall it.

    Then pair it again to check that connection.

    If that fails go over this Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    But remember that a factory or Upgrade install are inferior installs that most enthusiasts would never run in the first place because they'd expect endless issues. Most prefer to do the gold standard Clean install from this link which has no reported issues from hundreds of thousands of users: http://answers.microsoft.com/en-us/windows/wiki...

    There is also an automated Windows 10 Refresh which reinstalls Windows while leaving out the factory bloatware that throttles Windows and causes endless issues, and lets you save your files. https://www.howtogeek.com/265054/how-to-easily-...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I'll keep working with you until this is resolved.

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