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Bluetooth Can't See My Device

Anonymous
2017-11-11T16:32:39+00:00

Hello,

I am having issues pairing a Bluetooth mouse (MX Anywhere 2S) to my laptop. Under "Device and Printers", the mouse isn't listed. When I go to "Add a device", I can see other Bluetooth devices but the mouse. My assumption here is that the Bluetooth Driver is too old.

In "Device Manager", I have checked the Driver Date of the "Generic Bluetooth Adapter" and it shows 6/21/2006. Clearly, it's outdated. When I try going to Update Driver > Search automatically for updated driver software, the message I get is "The best drivers for your device are already installed".

Thank you in advance for your help.

Oscar

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-12T10:54:43+00:00

    Thank you for the update.

    For us to further assist you with Bluetooth issue, please answer the following questions:

    • Have you made any software or hardware changes on your computer prior to the issue?
    • On which version of Windows 10 is your device running?

    In the meantime, if you're still running on Windows 1703 build, follow the steps below to run the Bluetooth troubleshooter:

    1. Right-click on Start and select Settings.
    2. Select Update & security and click Troubleshoot.
    3. Under Find and fix other problems, select Bluetooth and click Run the troubleshooter.

    We'll keep an eye out for your response.

    1 person found this answer helpful.
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  2. Anonymous
    2017-11-11T23:04:00+00:00

    Hello Arjay,

    Thanks for your reply.

    I have tried doing what you suggested, and I am still having the same issue.

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  3. Anonymous
    2017-11-11T18:17:13+00:00

    Hi Oscar,

    This issue with Bluetooth mouse can be caused by hardware or driver issues.

    Since updating the driver did not resolve the issue, try to reinstall the driver by following the steps below:

    1. Open Device Manager.
    2. Right-click (or tap and hold) the name of the device and select Uninstall.
    3. Restart your PC and Windows will attempt to reinstall the driver.
    4. Reconnect your Bluetooth mouse.

    Feel free to post back if you have other concerns.

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