Hi Tim,
This issue might be caused by modified registry entries on your PC. For us to resolve the issue, we suggest that you enable Internet Explorer and reset the application. Follow these steps on how to reset Internet Explorer:
- On Internet Explorer, click the Tools icon and select Internet options.
- Go to the Advanced tab.
- Under Reset Internet Explorer settings, click Reset.
Note: Resetting Internet Explorer will delete all saved data and settings on the browser. We recommend that you back up your data before resetting the browser.
If you need further assistance, don't hesitate to reach out.