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ATI Radeon 3000 Graphics Driver is not working properly after last windows update

Anonymous
2017-11-25T16:22:37+00:00

After the last windows update the resolution 1920x1080 60hz can't be selected anymore!

Max res is 1400x1050 65Hz!

How can I switch back to the resolution 1920x1080 60hz which is the correct setting for this laptop?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 871.3K Reputation points Independent Advisor
    2017-11-25T16:23:39+00:00

    Hi Mattie, your Display Driver will need rolling back . . . Windows Update has lately been installing incorrect display drivers . . .

    Open Device Manager (accessible by right clicking your Start Button)

    Expand the Display Adapters Section

    Right click your graphics card, choose properties

    On the Driver Tab, click 'Roll back Driver'

    Close Device Manager and restart your system

    If there is no roll back available or that does not work, go to the Support page of the manufacturer of your PC/Laptop

    Download the Device Driver they recommend for your Display Adapter/GPU and install that version, until Microsoft come out with a fix . . .

    5 people found this answer helpful.
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  2. Anonymous
    2017-11-25T16:25:09+00:00

    Option 1:

    Open Start > Settings > System > Display

    Make sure recommended settings are selected for Scale and Layout and Screen resolution.

    Another thing you can try:

    uninstall your display driver then restart

    Boot to the Windows 10 desktop

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Right click the current display adapter

    Click Properties

    Click Driver tab

    Click Rollback driver if the option is available

    If not

    Right click the current display adapter

    Click Uninstall

    Exit Device Manager

    Restart

    I recommend you uninstall the KB4048955

    Press Windows key + R

    Type: appwiz.cpl

    Hit Enter

    Click View installed updates

    Select the recent update

    (This is the update you want to uninstall KB4048955)

    Right click it then click uninstall.

    Restart then see if stability is restored.

    The update might try to install again. So, try blocking it.

    Is there an option or work around to block updates or hardware drivers that might cause problems?

    Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

    You can download it at the following link:

    https://support.microsoft.com/en-us/kb/3073930

    If its the icons and toolbars, then Go back to Start > Settings > System > Display

    Click in the Scale and layout list box, try another scale such as 125 to see if that works or play around with custom scaling.

    Option 2:

    Perform a repair upgrade

    http://answers.microsoft.com/en-us/insider/wiki...

    1 person found this answer helpful.
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  3. Sumit 43,786 Reputation points Volunteer Moderator
    2017-11-25T16:36:15+00:00

    Customers with AMD Graphics card in their system are encountering similar issues...

    Go to Device Manager by typing in Devmgmt.msc in Run dialog box.

    Navigate to Display devices and right click ATI Radeon HD or Similar device you have. Choose Properties.

    On the Driver tab, hit rollback Driver to go back to the previous version.

    The next step would be to block Driver updates from Windows updates. For this,

    Option 1:

    https://www.tenforums.com/tutorials/48277-enabl...

    Option 2: Use the show hide tool. As soon as the new driver is detected by WU, hide it. Steps are here:

    http://www.answers.microsoft.com/en-us/windows/...

    Also, KB4055254 (if applicable) can also be a root cause. If the above steps don't help uninstall the update:

    And hide the update using the Option 2 I mentioned.Also, KB4055254 can also be a root cause. If the above steps don't help uninstall the update:

    https://www.tenforums.com/tutorials/5486-uninst...

    And hide the update using the Option 2 I mentioned.

    Let us know how that goes...

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  4. Anonymous
    2017-11-25T16:29:48+00:00

    <<After the last windows update the resolution 1920x1080 60hz can't be selected anymore>>

    What update was installed & when was it installed?

    What Version & OS Build of Windows 10 is currently installed?

    • Press & hold the Windows Key and press the R key. In the RUN dialog, type WINVER and press the Enter key.

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  5. Anonymous
    2017-11-25T16:24:02+00:00

    We are volunteers willing to help you try to resolve this issue.

    Yes, there is a problem with the latest Windows Updates.

    Right Click Start Button - Device Manager - Display Adapter - double-click the adapter - Driver's tab - use Roll back driver.

    If that does not work or is unavailable do the below.

    Updating to the latest video driver or possibly reverting back to an older version usually corrects the issue.

    Download the latest and any other older driver you wish to try from the System/Motherboard Maker's Site and also check the actual video device maker (such as Intel, Nvidia or AMD/ATI). Do not install yet.

    Make a Restore Point :

    Start - type in --> Restore ......... find at top and click on - then use Create

    Use this method to remove the present video drivers.

    Display Driver Uninstaller

    https://www.guru3d.com/files-details/display-dr...

    Then install the desired driver you previously downloaded.

    Please let us know the results and if you need further assistance.

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