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Screen resolution changed on its own and can’t get the system to restore

Anonymous
2017-11-24T12:52:43+00:00

Hey there 

I was doing my everyday thing on my laptop and all of a sudden my screen turned dark like it does when you don’t use your computer in a while then I came back on within a second and the screen resolution had changed to where it had to black bars down each side so I stoped what I was doing and restart the computer when it turned back on the screen resolution had changed again it full screen now but zoomed in I then went to the desktop and tried to change the screen resolution and I can’t change it above 1024 x 768 and I then went in to the windows update page because I knew I just did a update the day before and when I got on to the page it said update failed so I tried to update it it updated but still the same zoomed in problem so I then went to system restore and tried restoring the computer back to where it was working a week ago so it did its thing and then when it was done it said system restore did not complete successfully your computer system files and settings were not changed and I got this error code 0x81000204 

Any help will be most appreciated thanks.

Windows for home | Windows 10 | Windows update

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  1. DaveM121 871.3K Reputation points Independent Advisor
    2017-11-24T12:54:36+00:00

    Hi, your Display Driver needs to be rolled back . . . Windows Update has lately been installing incorrect display drivers . . .

    Open Device Manager (accessible by right clicking your Start Button)

    Expand the Display Adapters Section

    Right click your graphics card, choose properties

    On the Driver Tab, click 'Roll back Driver'

    Close Device Manager and restart your system

    If there is no roll back available or that does not work, go to the Support page of the manufacturer of your PC/Laptop

    Download the Device Driver they recommend for your Display Adapter/GPU and install that version, until Microsoft come out with a fix . . .

    20+ people found this answer helpful.
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  2. Anonymous
    2017-11-24T13:10:40+00:00

    The laptop will only show the windows boot screen with the windows logo and the spinning circle and the screen will go black with the mouse cursor and nothing else.

    3 people found this answer helpful.
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  3. Anonymous
    2017-11-24T13:06:56+00:00

    Option 1:

    Open Start > Settings > System > Display

    Make sure recommended settings are selected for Scale and Layout and Screen resolution.

    Another thing you can try:

    uninstall your display driver then restart

    Boot to the Windows 10 desktop

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Right click the current display adapter

    Click Properties

    Click Driver tab

    Click Rollback driver if the option is available

    If not

    Right click the current display adapter

    Click Uninstall

    Exit Device Manager

    Restart

    I recommend you uninstall the KB4048955

    Press Windows key + R

    Type: appwiz.cpl

    Hit Enter

    Click View installed updates

    Select the recent update

    (This is the update you want to uninstall KB4048955)

    Right click it then click uninstall.

    Restart then see if stability is restored.

    The update might try to install again. So, try blocking it.

    Is there an option or work around to block updates or hardware drivers that might cause problems?

    Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

    You can download it at the following link:

    https://support.microsoft.com/en-us/kb/3073930

    If its the icons and toolbars, then Go back to Start > Settings > System > Display

    Click in the Scale and layout list box, try another scale such as 125 to see if that works or play around with custom scaling.

    Option 2:

    Perform a repair upgrade

    http://answers.microsoft.com/en-us/insider/wiki...

    3 people found this answer helpful.
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  4. Anonymous
    2017-11-24T13:41:53+00:00

    On the 3 time it didn’t boot in to advanced recovery but it did turn on and allow me to log in

    1 person found this answer helpful.
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  5. Anonymous
    2017-11-24T13:11:52+00:00

    Power on and off your computer three times

    On the third time, your computer will boot into the Advanced Recovery environment

    Click Advanced Options

    Click Troubleshoot

    Click Advanced Options

    Click Startup Settings

    Click Restart

    Press (4) to Enable Safe Mode

    Wait while Windows 10 starts in safe mode.

    Log in

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Right click the current display adapter

    Click Properties

    Click Driver tab

    Click Rollback driver if the option is available

    If not

    Right click the current display adapter

    Click Uninstall

    Exit Device Manager

    Restart

    1 person found this answer helpful.
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