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Anonymous
2017-11-16T22:29:54+00:00

In June, I had issues with my computer.  I called microsoft for help.  I ended up somehow getting some help from a technician.  For 250.00 they would fix my machine and follow up with me.  I just got a call and they told me I needed to long into helpme.net.  The technician says they are with microsoft.  How can I find out if this is a true service provider?  Thank you.

Windows for home | Previous Windows versions | Security and privacy

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  1. Anonymous
    2017-11-17T09:40:09+00:00

    Since most people here in Microsoft Community do not work for Microsoft, it is difficult for us to definitely know if you fell for a scam or not...

    We - normal users just like you - have no way of knowing if you called the legitimate Microsoft support or if you perhaps called a fake support.

    Could easily be that the support people at Microsoft use helpme.net which is one of the many domains registered to Logmein,Inc (https://www.logmeininc.com/about-us) who provide software/services for remote access etc etc.

    When I'm going to www.helpme.net I get re-directed to fastsupport.com which is also fully legitimate and also belongs to Logmein, Inc.

    gotoassist.com belongs also to Logmein, Inc.

    Some related links:

    IMO it would be best that you contact/ask Microsoft directly:

    https://support.microsoft.com/en-us/contactus/

    and

    https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

    and

    https://www.microsoft.com/en-us/about/officelocator

    In case that you find out that you indeed fell for a scam: http://support.microsoft.com/reportascam

    HTH,

    Julia

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