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1920 x 1080 resolution choice disappeared.

Anonymous
2017-11-23T23:18:44+00:00

I've been using Windows 10 successfully for a year or two now. Last night, my screen resolution abruptly changed from 1920 x 1080 to 1280 x 1024. When I went to Settings > Display to change it back, the 1920 x 1080 option was no longer available. This occurred before I installed the most recent update. I have an ATI Radeon 3000 graphics card. Windows 10 says the driver is up-to-date. I don't have restore points. How can I get my widescreen back?

Thanks,

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2017-11-23T23:52:17+00:00

    Option 1:

    Open Start > Settings > System > Display

    Make sure recommended settings are selected for Scale and Layout and Screen resolution.

    Another thing you can try:

    uninstall your display driver then restart

    Boot to the Windows 10 desktop

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Right click the current display adapter

    Click Uninstall

    Exit Device Manager

    Restart

    I recommend you uninstall the KB4048955

    Press Windows key + R

    Type: appwiz.cpl

    Hit Enter

    Click View installed updates

    Select the recent update

    (This is the update you want to uninstall KB4048955)

    Right click it then click uninstall.

    Restart then see if stability is restored.

    The update might try to install again. So, try blocking it.

    Is there an option or work around to block updates or hardware drivers that might cause problems?

    Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

    You can download it at the following link:

    https://support.microsoft.com/en-us/kb/3073930

    If its the icons and toolbars, then Go back to Start > Settings > System > Display

    Click in the Scale and layout list box, try another scale such as 125 to see if that works or play around with custom scaling.

    Option 2:

    Perform a repair upgrade

    http://answers.microsoft.com/en-us/insider/wiki...

    3 people found this answer helpful.
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  2. Anonymous
    2017-11-24T17:46:48+00:00

    Thank you all for your responses!  The "rollback" button on Driver > Properties is grayed out. I've uninstalled the security updates and the display adapter, and done a repair installation of Windows 10, but the 1920 x 1080 resolution option hasn't returned. Other ideas?

    2 people found this answer helpful.
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  3. DaveM121 871.3K Reputation points Independent Advisor
    2017-11-24T07:51:48+00:00

    Hi, your Display Driver might need rolling back . . . Windows Update has lately been installing incorrect display drivers . . .

    Open Device Manager (accessible by right clicking your Start Button)

    Expand the Display Adapters Section

    Right click your graphics card, choose properties

    On the Driver Tab, click 'Roll back Driver'

    Close Device Manager and restart your system

    If there is no roll back available or that does not work, go to the Support page of the manufacturer of your PC/Laptop

    Download the Device Driver they recommend for your Display Adapter/GPU and install that version, until Microsoft come out with a fix . . .

    2 people found this answer helpful.
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  4. Sumit 43,786 Reputation points Volunteer Moderator
    2017-11-24T04:36:17+00:00

    Recent Driver update of AMD is causing similar problems. Here is what I suggest:

    Go to Device manager by typing in Devmgmt.msc in Run dialog box.

    Navigate to Display devices and right click ATI Radeon HD. Choose Properties.

    On the Driver tab, hit rollback Driver to go back to the previous version.

    The next step would be to block Driver updates from Windows updates. For this,

    Option 1:

    https://www.tenforums.com/tutorials/48277-enabl...

    Option 2: Use the show hide tool. As soon as the new driver is detected by WU, hide it. Steps are here:

    http://www.answers.microsoft.com/en-us/windows/...

    Let us know how that goes..

    2 people found this answer helpful.
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  5. Sumit 43,786 Reputation points Volunteer Moderator
    2017-11-24T05:50:44+00:00

    Update:

    Also, KB4055254 can also be a root cause. If the above steps doesn't help uninstall the update:

    https://www.tenforums.com/tutorials/5486-uninst...

    And hide the update using the Option 2 I mentioned.

    1 person found this answer helpful.
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