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BLE Genius Mouse driver error

Anonymous
2017-11-06T09:08:38+00:00

After upgrading from 32 to 64bit windows my Genius mouse NX-9000BT no longer works.It gives a driver error. I've tried all the troubleshooters and want to know if you are looking at this and when you will correct this issue?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-11-08T19:05:12+00:00

    Realmente es muy mala su respuesta, no entiendo porque insisten en seguir ignorando este tema que trae meses con respuestas que hacen "como si no se supiera de que hablamos". Tenía la versión 1511 de Windows 10 Pro y mi mouse funcionaba perfectamente, al actualizar a nuevas versiones este dejó de funcionar y no hubo forma que no sea reinstalar el sistema y evitar como sea las actualizaciones automáticas. Por favor necesito utilizar mi mouse Genius NX9000BT y seguir actualizando Windows 10 como hice hasta ahora. UNA SOLUCION POR FAVOR!!!! Gracias.

    Hi Eugene,

    Based on your description, it seems that this problem is caused by an outdated or corrupted driver. For better assistance, we would like to ask the following:

    • What is the driver error displayed when using your device?
    • What troubleshooting steps have you done so far?

    For us to resolve the issue, we recommend following the troubleshooting steps provided on this article. Just skip the steps that you already performed.

    We'll be waiting for your response.

    1 person found this answer helpful.
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  2. Anonymous
    2017-12-14T19:20:51+00:00

    Solution:

    1. Please download FW upgrade tool from http://download.geniusnet.com.tw/2017/NX-9000BT%20FW%20Upgrade%20Tool.rar
    2. FW Upgrade Tool.rar and follow steps to solve it.

    Source: http://us.geniusnet.com/supports/nx-9000bt

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  3. Anonymous
    2017-11-10T10:37:15+00:00

    Since the issue started after upgrading your Windows version, this issue might be caused by incompatible programs or software running on your computer. For us to isolate if there's a hardware issue, we suggest trying a different mouse or try your mouse to a different computer and check if the issue persists. Also, if you are using a wireless mouse, it is better to try a wired mouse on your PC.

    Update us with the outcome so we can provide further assistance.

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  4. Anonymous
    2017-11-09T11:49:41+00:00

    Hi,

    That is one of the first things I did.

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  5. Anonymous
    2017-11-09T10:55:10+00:00

    Thank you for providing more information about the issue. We would like to verify if you already tried visiting the device manufacturer's website for the latest driver? Most of the time, they would release updates for your device.

    We're looking forward to your reply.

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