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I'm trying to do the upgrade, it states that I need to remove Nero Burning ROM myself as it isn't compatible with the upgrade, however this machine has never had Nero Burning ROM installed on it, in the chance the CDBurnerXP may have some similar flags, I deleted that yet I'm still told I need to uninstall the software I don't possess.....any ideas
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is an issue with the current release of the 1709 upgrade.
I have tried ALL the Microsoft offered 'resolutions' to this and despite no Nero products whatsoever anywhere on my system, attempting to install the 1709 upgrade constantly fails with the message that I must remove Nero Burning Rom.
Why is Microsoft not offering a valid fix for this ?
Ok, after weeks of frustration, we finally figured out the problem! As many others, the 1709 installer was flagging Nero Burning ROM as blocking the update and telling me to remove it manually. And as many others, I've never had Nero installed on this computer, so there was nothing to uninstall. Well, here's the kicker...
The Win10 1709 update installer checks for programs with compatibility issues ON YOUR ENTIRE DISK! It does not limit the check to programs that are actually installed on your machine. In my case, I had a copy of an old backup of an old computer stored in my documents folder. That old computer had Nero on it, so deep in the backup folders there was a copy of nero.exe. It was just sitting there as data, not installed, but was still flagged by the installer.
If you're experiencing this error, and don't have nero installed, please check all of your data folders for backup copies from other machines, or perhaps old downloads even if they aren't installed. The installer doesn't care where it finds it or whether it makes sense. If it finds nero.exe anywhere on your disk, it'll block the install of the 1709 update.
If you need help finding the blocking files, please contact microsoft via chat and ask them to send you a link to the Powershell script that can locate the files. The script found mine in literally just a few seconds! Oh, how many hours that could have saved me!!! That's why I'm writing this... hoping it'll save someone else all the pain and weeks of frustration.
Good luck, everyone. I hope this gets documented somewhere so people can easily find it. And if Microsoft is reading this, please make sure your support people can find it quickly and FIX THE INSTALLER! It's clearly a bug if it's flagging files that aren't actually relevant to the install.
Cheers!
-- Alejandro
Please see my response on this main thread. Look for any file anywhere on your machine called nero.exe. There may be other files to search for, but that's the one that got me, and it was just a file in one of my old backups, not installed.
If that doesn't help, contact microsoft via chat and ask them to send you a link to their "appraiser" script in Powershell. It found the location of the file I needed to remove, in a matter of seconds. If your case is similar to mine, you can fix this quickly and easily once you know what file to delete.
Good luck!
...and theres the rub, you have made an assumption that Nero has been on my machine at some point, however I built this machine from the ground up with a Win7 build and the free windows 10 upgrade, Nero has never been anywhere near my PC, it's bloatware and expensive for what it is.....now why am I being asked to uninstall, and worse, I'm being told to uninstall because the windows upgrade can't....this update must really be giving a lot of people food for thought in regards to staying with Windows.....................and now I get a persistent message telling me I can't upgrade my PC. What is really frustrating is being asked to more or less rebuild my PC to accept an update, having to go through additional backup processes to ensure I'm not going to lose anything and then there are programs I know I will have to reinstall, at this moment in time I do wish the worst on those that released this.
From first letter, to last... 100% correct. We wont solution for this ****. Never was nero even close to this machine and I am having problems with it. Fix this problem fast!
...and theres the rub, you have made an assumption that Nero has been on my machine at some point, however I built this machine from the ground up with a Win7 build and the free windows 10 upgrade, Nero has never been anywhere near my PC, it's bloatware and expensive for what it is.....now why am I being asked to uninstall, and worse, I'm being told to uninstall because the windows upgrade can't....this update must really be giving a lot of people food for thought in regards to staying with Windows.....................and now I get a persistent message telling me I can't upgrade my PC. What is really frustrating is being asked to more or less rebuild my PC to accept an update, having to go through additional backup processes to ensure I'm not going to lose anything and then there are programs I know I will have to reinstall, at this moment in time I do wish the worst on those that released this.
