Error 0x80070005 in Microsoft Store & Xbox App, Can't Sync Forza Save Data

Problems

For about two months now, I've been having some issues that have just gotten worse over time.

It all started when a Mail and Calendar update got stuck in the Windows Store queue. I did some searching at the time, and it seemed to be a common issue that resolved itself over time. In my case, more apps showed up in my queue that wouldn't update. I ignored it for a while, hoping it would eventually fix itself. However, that never happened.

While many app updates have been piling up, some have still been going through without any issues, including the Windows Store > Microsoft Store update, Forza Horizon 3, Forza 7 Demo, Xbox (beta), Netflix and OneNote. I have also been able to download new apps, which all have been able to update, with Feedback Hub being the only exception. I have also been able to download and install Windows updates. Just to note, I do have multiple hard drives (3), with Windows and most apps, including OneNote and Store, installed on an SSD. Other apps, including Forza Horizon 3, Forza 7 Demo, Xbox (beta) and Netflix, are installed on a second drive.

I had pre-ordered Forza 7, at the time there were only 3 or 4 apps stuck in the download queue, and I attempted to pre-load it. Like many people have complained, it got to a certain point just to fail and restart with the error code 0x80070005. I was able to download and play with the bonus for Forza Horizon 3, which did work for a short time.

Shortly after, however, I started having issues with Forza Horizon 3 and the Forza 7 demo. When I load into the main menu and try to sync my save, it just fails. Retrying just comes up with the same error (super generic "load failed"). However, I can load my saves perfectly fine on my Xbox, which is hooked to the same account with Play Anywhere.

In an attempt to fix it, I tried updating to the Fall Creator's Update. Not only did it not fix the app updates, but it made things worse, preventing me from accessing pretty much anything Windows related - Start Menu, Cortana, Action Center, Settings app, etc. I have since rolled back to 1703, which works fine except for the issues listed in this post.

More recently, I was logged out of my Xbox app and I can't log back in. It gives the same error as all of the apps stuck in my download queue on the Microsoft Store (0x80070005) regardless of the account I use.

All of these issues have piled up over time, none have resolved themselves like most of the Internet seems to claim. As of typing out this post, Mail and Calendar, Store Experience Host, Paint 3D, Reader, Windows Maps, Windows Voice Recorder, Xbox, Microsoft Photos, Groove Music, Microsoft People, Windows Alarms & Clock, Xbox Game bar, Windows Calculator, Feedback Hub, Mixed Reality Viewer, Windows Camera, and Movies & TV are stuck in my download queue.

Errors

Every error message I've been getting has been 0x80070005, or access denied.

Event Viewer Logs for Microsoft Store Updates:

(Bold text shows differences between similar errors from different apps)

From Windows Logs > System:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>

<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />

<EventID>20</EventID>

<Version>1</Version>

<Level>2</Level>

<Task>1</Task>

<Opcode>13</Opcode>

<Keywords>0x8000000000000028</Keywords>

<TimeCreated SystemTime="2017-11-19T03:39:41.679526200Z" />

<EventRecordID>16734</EventRecordID>

<Correlation />

<Execution ProcessID="12516" ThreadID="14200" />

<Channel>System</Channel>

<Computer>Brandon-Desktop</Computer>

<Security UserID="S-1-5-18" />

  </System>

• <EventData>

<Data Name="errorCode">0x80070005</Data>

<Data Name="updateTitle">9WZDNCRFJBD8-Microsoft.XboxApp</Data>

<Data Name="updateGuid">{C2BD6CEC-553F-48F9-A3C9-CEF7A2F3A3C9}</Data>

<Data Name="updateRevisionNumber">1</Data>

<Data Name="serviceGuid">{855E8A7C-ECB4-4CA3-B045-1DFA50104289}</Data>

  </EventData>

  </Event>

From Applications and Services Logs > Microsoft > Windows > Store > Operational:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>

<Provider Name="Microsoft-Windows-Install-Agent" Guid="{E0C6F6DE-258A-50E0-AC1A-103482D118BC}" />

<EventID>2004</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>2001</Task>

<Opcode>12</Opcode>

<Keywords>0x8000000010000000</Keywords>

<TimeCreated SystemTime="2017-11-19T03:39:39.529400700Z" />

<EventRecordID>462104</EventRecordID>

<Correlation />

<Execution ProcessID="16056" ThreadID="16124" />

<Channel>Microsoft-Windows-Store/Operational</Channel>

<Computer>Brandon-Desktop</Computer>

<Security UserID="S-1-5-21-441120173-2053008735-3004728788-1001" />

  </System>

• <EventData>

<Data Name="Message">Install item: 9WZDNCRFJBD8, type: 1, state: Error(12), percent complete: 99</Data>

<Data Name="Function">WindowsUpdate::Internal::InstallItem::LogState</Data>

<Data Name="Error Code">-2147024891</Data>

<Data Name="Source">onecoreuap\enduser\windowsupdate\client\installagent\queue\installitem.cpp</Data>

<Data Name="Line Number">559</Data>

  </EventData>

  </Event>

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>

<Provider Name="Windows-ApplicationModel-Store-SDK" Guid="{FF79A477-C45F-4A52-8AE0-2B324346D4E4}" />

<EventID>1</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>1</Task>

<Opcode>0</Opcode>

<Keywords>0x8000f00000000001</Keywords>

<TimeCreated SystemTime="2017-11-19T03:39:39.529748000Z" />

<EventRecordID>462106</EventRecordID>

<Correlation />

<Execution ProcessID="15364" ThreadID="9424" />

<Channel>Microsoft-Windows-Store/Operational</Channel>

<Computer>Brandon-Desktop</Computer>

<Security UserID="S-1-5-21-441120173-2053008735-3004728788-1001" />

  </System>

• <EventData>

<Data Name="Message">ProductId: 9WZDNCRFJBD8</Data>

<Data Name="Line Number">955</Data>

<Data Name="File Name">C:\BA\35\s\src\App\Acquisition\DefaultAppInstallManager.cs</Data>

<Data Name="Function">ItemStatusChanged</Data>

<Data Name="Error Code">-2147024891</Data>

  </EventData>

  </Event>

What I've Tried

I've tried so many things, it's been hard to keep track.

• "The basics" - WSReset.exe, Windows troubleshooters, spamming retry, updating Windows, changing app install location, disabling antivirus - No luck
• Some methods relating to permissions involving the WindowsApps folder (C:\Program Files\WindowsApps) and Packages folder (C:\Users[USER]\AppData\Local\Packages). - No luck
• Deleting some cache folders that have solved problems for others, including some folders in the SoftwareDistribution folder (C:\WINDOWS\SoftwareDistribution) and in the Packages folder (C:\Users[USER]\AppData\Local\Packages). - No luck
• Re-registering Microsoft Store and other faulty apps - No luck
• PowerShell "sfc /scannow" - No issues found
• Using a wireless connection instead of ethernet/using a different ethernet cable - No luck
• Switching ISPs, faster download speed, new router - No luck
• Other stuff that I probably can't remember while typing out this post - No luck

Other Info

I began to think it had something to do with the Packages folder (C:\Users[USER]\AppData\Local\Packages), since Forza saves and app data are stored there, but that's where I'm stuck now. The Fall Creator's Update bothers me, but not as much as everything else.

Sorry for the lengthy post, but I really just want to get this working again. Firefox, Chrome, Steam, Origin and other programs work perfectly fine, but it seems that if it's from Microsoft through the Microsoft Store, it doesn't want to work. I have yet to reinstall Windows, which I would really rather not do. Any suggestions will be greatly appreciated.

NOTE: There's probably a ton of information that I've left out, so feel free to let me know if I missed something or some more clarification is needed.

TL;DR Version

I can't install certain app updates from the Microsoft Store (error 0x80070005), I can't log into the Xbox app (error 0x80070005), I can't sync my Forza saves on PC (load failed), and I can't update to the Fall Creator's Update without breaking everything. pls halp.

Moved from:(Windows / Windows 10 / Microsoft Store)