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Windows 10 Not Recognizing ATI Radeon Driver - Using Generic Driver Instead

Anonymous
2017-11-27T15:39:29+00:00

I have a system running windows 10 64-bit. 

Everything has been fine, than randomly my resolution was out of whack and a bunch of resolution options were missing from the display properties. 

Upon closer inspection I found that in display properties, it shows the system is using "Microsoft Basic Display Adapter". I've found many articles referring to this in Control Panel, however in the Control Panel -> Device Manager under "Display Adpaters" it is correctly shown as ATI Radeon HD 3200.

Furthermore, if I click on ATI Radeon Properties in device manager, it says "No Driver Installed", yet if I try to install a driver it says driver already installed (or in the option for checking for updates, "The Latest Driver is already installed for this device", and it shows a verson # and everything.

I've done the following to troubleshoot:

deleted the device.

reinstalled the device (in device manager). 

Tried re-installing/upgrading drivers using  AMD Catalyst

Rebooted. 

The system is still using the generic driver, but shows the correct (although seemingly corrupt configuration) of the AMD driver in Control Panel.

Any ideas?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-11-28T21:57:28+00:00

    Thanks for the help!!!

    Using the AMD removal tool did in fact do a lot more than deleting the device and drivers.

    It did make the Control Panel default back to showing it was using the generic driver.

    I reinstalled the specific version of the driver mentioned and it worked like a charm.

    Back up and running! No idea why it switched in the first place, but I'll take the solution.

    Thanks!

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  1. Sumit 43,546 Reputation points Volunteer Moderator
    2017-11-27T16:01:28+00:00

    Option 1.Try Rolling back if you have an option:

    See DaveM and Sumit Dhiman2 posts:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-start-win_general/screen-stretched-and-resolution-options-dont-fix/20ce6b86-69ad-42d2-83ab-847df6ab9e5e#LastReply

    Option 2. Remove AMD drivers completely and Install the legacy ones from the AMD site:

    What you need to do:

    1. Uninstall everything of AMD using this: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx and reboot
    2. Reboot.
    3. Make sure your device manager shows Microsoft Basic Display adapter.
    4. Download the legacy driver from here(You might have to do a bit of exercise to locate the driver:

    http://www.support.amd.com/en-us/download

    5.Run the Setup and you should be good to go.

    Option 3: See if Windows itself has some history of the Older Driver:

    Solution by Ken-C here:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-set-display-resolution-to-1920x1080/8ad4adc6-7cc1-494e-b296-e6c4dd8caefa?messageId=913d5c97-7dd7-4780-b735-1026da383882

    Please note all the steps need temporarily disabling of Windows update or driver updates so that newer driver doesn't install automatically.

    Why did this happen?

    http://www.yourwindowsguide.com/2017/11/is-your-computer-not-showing-display.html

    Sumit

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