1703 -> 1709 update ruined ATI/AMD Radeon HD 2400 XT operation

Question

1703 -> 1709 update ruined ATI/AMD Radeon HD 2400 XT operation

Anonymous

My saga began with Windows Update from Windows 10 1703. After the

usual multiple restarts, the update failed with, "Windows could not

complete the installation...". On the third (failed) try, I noticed the

transient blue screen complaint, "VIDEO DXGKRNL FATAL ERROR".

I was able to Restored Previous Version (1703), but the proper

graphics driver had been replaced by "Microsoft Basic Display Driver",

which appears to be garbage, and forces a flicker-rich 60Hz refresh rate

on my old, nice CRT display, instead of the flicker-free 75Hz I which I

had been using before. Driver roll-back restored old (good) AMD driver,

but Windows Update still failed as before.

Figuring that I could outsmart Windows Update, I sucked down a

current (1709) DVD kit, and did a Manual installation of that from the

DVD. That worked, but now the Basic Display Driver is back, and there

is no old driver to which to roll back. Attempts to install an old AMD

driver fail. Update Driver says "The best drivers for your device are

already installed." I disagree. Manual installation (AMD installer,

8.970.100.7000) fails: "The specified driver was not installed for

matching devices." I presume that Windows 10 does something to prevent

that installer from doing its job.

Thus, Windows now insists on using a generic/lame driver, and won't

allow an older, better driver to be installed. A quick skim of this

forum suggests that many people are complaining about "screen resolution

is messed up" or "1920 x 1080 LOST with WIndows 10 upgrades ", or the

like, so it looks like a trend.

I know nothing, but it appears that some bright mind decided to

replace a whole class of old display drivers with some substandard,

universal mess, resulting in crippling feature loss. People with LCDs

may be perfectly satisfied with 60Hz refresh, but we old CRT users need

the (lost) ability to select something faster. I'd settle for some way

(automatic or manual) to get back to the stuff which Windows Update was

dispensing until this recent disaster.

I'm open to suggestions and/or requests for more information.

** Moved from: Windows / Windows 10 / Devices & drivers **

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

9 answers

Answer 1

(1) It looks like a new update is on its way: KB4051963. I hope it has a fix for your issue.

It's listed here...

https://support.microsoft.com/en-us/help/4048955/windows-10-update-kb4048955

November 14, 2017—KB4048955 (OS Build 16299.64)

But, when clicked, it won't open.

(2) What was in "Let me pick..."?

(3) Poke around at that AMD site & community.

Answer 2

> https://community.amd.com/thread/207699

That led me to: https://community.amd.com/message/2662176

The procedure there applied to the files extracted by

"13-1-legacy_vista_win7_win8_64_dd_ccc.exe" is what got me to the "The

best drivers for your device are already installed" message.

C:\AMD\Support\13-1-legacy_vista_win7_win8_64_dd_ccc\Packages\Drivers\Display\W86A_INF\B149756

Answer 3

It looks like the ATI Radeon HD 2400 XT adapter is recognized. Therefore, the hardware is fine, I think. But the driver for it is incompletely installed. A driver version of 22.19.128.0 is mentioned, but both MSInfo32 & Device Manager say it is uninstalled. Adapter Type (in MSInfo32) appears to suspect it is an AMD - but isn't quite positive. I don't think the Microsoft Basic Display Adapter (MBDA) is installed. It's just that no driver is installed for the ATI Radeon HD 2400 XT.

What is at "Device Manager, Update Driver, Browse my computer, Let me pick"...?...

Maybe switch to the MBDA & then switch back. But let's have a look at the AMD forum for something there. I'll edit this post, if I find it first.

Edit: I saw someone posted a complaint similar to yours & got 1 response. Also...

https://community.amd.com/docs/DOC-1641

Troubleshooting Common AMD Graphics Driver Installation Problems

But the problem is, you can do everything right - but still it won't work - because Microsoft has done something wrong in an "update". If so, I do hope they are at work on a fix.

Anyway, see this to ensure you entered the correct info to find your driver...

https://community.amd.com/thread/207699

Laptop Graphics Update, How to

But the auto-detect tool did say all was fine.

Answer 4

Thanks for the response.

> [...] Is AMD mentioned at all in MSInfo32 [...]?

MSInfo32 (System Information) says:

Item Value

Name ATI Radeon HD 2400 XT

PNP Device ID PCI\VEN_1002&DEV_94C1&SUBSYS_0D021028&REV_00\4&146BB591&0&0028

Adapter Type Not Available, Advanced Micro Devices, Inc. compatible

Adapter Description ATI Radeon HD 2400 XT

Adapter RAM Not Available

Installed Drivers Not Available

Driver Version 22.19.128.0

INF File oem17.inf (ati2mtag_Legacy section)

Color Planes Not Available

Color Table Entries Not Available

Resolution Not Available

Bits/Pixel Not Available

Device Manager : win10 " Display adapters : ATI Radeon HD 2400 XT

Miscellaneous Properties data:

ATI Radeon HD 2400 XT Properties : General

Device type: Display adapters

Manufacturer: Advanced Micro Devices, Inc.

Location: PCI bus 2, device 0, function 0

Device status | No drivers are installed for this device.

ATI Radeon HD 2400 XT Properties : Driver

Driver Provider: Advanced Micro Devices, Inc.

Driver Date: 2017-07-25

Driver Version: 22.19.128.0

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

Driver Details: No driver files are required or have been loaded for

this device

ATI Radeon HD 2400 XT Properties : Resources

Resource settings:

This device isn't using any resources because it has a problem.

ATI Radeon HD 2400 XT Properties : Events : Information

Device PCI\VEN_1002&DEV_94C1&SUBSYS_0D021028&REV_00\4&146bb591&0&0028

requires further installation.

My notes say that the old AMD/Windows-Update driver version was

8.970.100.9000. The AMD kit I downloaded was

"13-1-legacy_vista_win7_win8_64_dd_ccc.exe", which claims to include an

"AMD Display Driver" version "8.970.100.7000", (only very) similar to

the old AMD/Windows-Update driver version, and quite unlike the new one.

> http://support.amd.com/en-us/download

Radeon-Crimson-ReLive-17.11.2-MinimalSetup-171116_web\Setup.exe said:

Please wait while detecting hardware...

/!\ Components are already installed.

Not especially helpful. I got the other kit from "Manually Select Your

Driver" on the same page.

> And here is the AMD graphics support forum...

I'll try to post a link there.

Answer 5

I've seen those threads too & thank the stars I am Intel HD Graphics. Have you tried auto-detect at the AMD site...?...

http://support.amd.com/en-us/download

Download AMD Drivers & Software for Radeon, FirePro, APU, CPU, desktops, and laptops

But I'm sure I've posted that before & don't recall it being a success.

I'm thinking your computer no longer knows it has an AMD graphics adapter at all. Therefore, it won't find a driver for it. Is AMD mentioned at all in MSInfo32 (ask Cortana) at Display under Components...?...

(I should switch to the Microsoft Basic Display Adapter to see for sure whether Intel would drop out from there altogether.) But that AMD site should settle the issue, actually. What does it auto-detect?

Edit: Here is an AMD support page, but I don't know whether it is up-to-date. Also, it could be the latest Windows update has just messed it all up accidentally (which hopefully gets fixed in the next update)...

http://support.amd.com/en-us/kb-articles/Pages/windowsfaq.aspx

Windows® 10 Driver and AMD Graphics Product Compatibility

And here is the AMD graphics support forum...

https://community.amd.com/community/support-forums/graphics

WELCOME TO THE AMD GRAPHICS FORUM

If something is up, they've got to know it too.

Share via

1703 -> 1709 update ruined ATI/AMD Radeon HD 2400 XT operation

9 answers