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Screen goes to black and white after logging on

Anonymous
2017-10-19T21:46:27+00:00

I just updated Windows 10 and it starts with a full color screen, but after I log on, it goes to a black and white screen?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2017-11-18T15:33:46+00:00

    OK, I solved it. It was a personalized Grayscale filter for the display. You can find by right clicking on the desktop, personalize, colors, scroll down, high contrast settings, and then filter (grayscale).

    What happened is that this damn setting has a shortcut Win+Ctrl+C. I must have used Ctrl-C with a finger slipping over the windows key, thus turning on the filter.

    200+ people found this answer helpful.
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  1. Anonymous
    2018-01-17T02:38:23+00:00

    tks!!!!!!!!!!!!! you da bomb...works perfect!!!!

    9 people found this answer helpful.
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  2. Anonymous
    2018-02-06T14:19:31+00:00

    Hi Les,

    System file corruption might be the reason why your screen goes to black and white after logging on.

    For us to properly isolate the issue and provide an appropriate resolution, we would like to know the following:

    • What Windows update were you referring to? Is it the Falls Creators Update?
    • Did you receive any error messages aside from the screen being black and white?
    • If there's an error message, kindly send us a screenshot.
    • What troubleshooting steps have you tried so far?

    In the meantime, as an initial troubleshooting, we can run both the DISM and SFC commands shown below to fix possible Windows file corruption:

    1. Open an elevated command prompt. To do this, right click the Windows button, and then select Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.
    2. Type the following command, and then press Enter.
      • DISM.exe /Online /Cleanup-image /Restorehealth
      • Note: It might take several minutes for the command operation to be completed.
    3. Type the following command and press Enter.
      • sfc /scannow****
      • Note: It might take several minutes for the command operation to be completed.
    4. Close the command prompt, and then restart your device.

    Should you need further assistance, feel free to post your query anytime.

    When you right click it says windows powershell (Admin) not Command Prompt.

    2 people found this answer helpful.
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  3. Anonymous
    2017-11-18T13:21:38+00:00

    Thanks for the quick response! and great suggestions...  however,

    I took the "lazy" way out and did a "restore" to an earlier version and everything worked fine.  After backing everything up, I did the updates again and the laptop has worked perfectly.

    2 people found this answer helpful.
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  4. Anonymous
    2017-10-20T03:16:58+00:00

    Hi Les,

    System file corruption might be the reason why your screen goes to black and white after logging on.

    For us to properly isolate the issue and provide an appropriate resolution, we would like to know the following:

    • What Windows update were you referring to? Is it the Falls Creators Update?
    • Did you receive any error messages aside from the screen being black and white?
    • If there's an error message, kindly send us a screenshot.
    • What troubleshooting steps have you tried so far?

    In the meantime, as an initial troubleshooting, we can run both the DISM and SFC commands shown below to fix possible Windows file corruption:

    1. Open an elevated command prompt. To do this, right click the Windows button, and then select Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.
    2. Type the following command, and then press Enter.
      • DISM.exe /Online /Cleanup-image /Restorehealth
      • Note: It might take several minutes for the command operation to be completed.
    3. Type the following command and press Enter.
      • sfc /scannow****
      • Note: It might take several minutes for the command operation to be completed.
    4. Close the command prompt, and then restart your device.

    Should you need further assistance, feel free to post your query anytime.

    2 people found this answer helpful.
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