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Windows 7 Fan runs continuously, even after shutdown

Anonymous
2014-01-18T12:40:06+00:00

Hi,

Recently my laptop was dropped.  It's a Dell Inspiron 15R N5010.  The hard disk died so I have replaced it and performed a full clean install of Windows 7 SP1.  I've updated all drivers and run Windows Update until the cows came home.  I've also updated the BIOS to A15.  As Windows is starting up the fan ramps up to full speed and stays on continuously.  If I do a restart, the computer will shut down, screen goes black, fan keeps running for a few seconds (longer than I think it should) but then the laptop does shut down and restart correctly.

If I shutdown the laptop, the screen goes black and all disc activity stops, but the fan continues to run at full speed.  Only by holding down the power button for 7 seconds can I make it shut down fully.

Initial thought was that there is a problem with the heat sinks, but using the Core Temp utility, the Cores are running at 40degC.  Max since I've been typing this is 55degC.  There is not a significant CPU load (<4%).

Any ideas what could be causing this?  While clearly there could have been some physical damage during the drop, I have a suspicion that this is a Windows issue...

Cheers

Rich

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2017-12-20T15:01:12+00:00

    hey did u find any solution for this because my dell laptop is also facing the same problem. plz tell if u know any solution for this

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  2. Anonymous
    2014-01-19T11:21:55+00:00

    Hi Palcouk,

    So, after much searching I found this page: http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=DSN_362048 which (if it ever loads - I usually had to hit refresh a couple of times) has a table showing the correct order to install the drivers.

    So I went through that list, found the files to install, and then had to go through that list again to make a list of which files are which!  Here's what I have installed (in order):

    DELL_SYSTEM-SOFTWARE_A01_R260746.exe

    R257260.exe Intel HM57 Express Chipset Driver

         R273110.exe Intel Rapid Storage Technology Driver

    R280657.exe IDT 92HD79B1, v.6.10.0.6289, A03

    R285472.exe Intel HD Graphics Media Accelerator Driver

    R257292.exe Realtek RTL8103T Ethernet Controller Driver

    R257296.exe Dell QuickSet Application

    R258276.exe Dell Wireless WLAN 1501 Half Mini-Card Driver

    Isn't it a nice feature that some of the files actually install and apply the drivers, while others just unzip them, leaving me to go to the Device Manager to manually update the drivers?!?

    So this morning I've done a clean installation of Windows and installed the above drivers.

    The fan has remained at full speed throughout :o(

    I have not run windows update yet.

    As soon as I had got the WiFi driver installed, I went on to http://www.dell.com/support/ and analysed my system for updates.  It keeps saying I need to download R257260.exe Intel HM57 Express Chipset Driver!  (it was doing this yesterday). This suggests to me that maybe it isn't being installed correctly???

    Any ideas?  I'm going to continue with the windows update now, but I do not think this is close to being solved yet.

    Cheers

    Rich

    PS. As a record / for future reference, here is a complete merger of the order of driver install table in http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=DSN_362048 and the files that the dell website recomends for each.

     1. Dell System Software    System Utilities  Provides critical updates and patches for the operating system.

    DELL_SYSTEM-SOFTWARE_A01_R260746.exe

     2. Chipset driver     Chipset   Helps Windows control system board components and controllers, such as USB ports and other internal components.

    R257260.exe Intel HM57 Express Chipset Driver     R283061.exe Intel Management Engine Interface Driver

         R294101.exe Realtek RTS5159/RTS5138 Card Reader Driver

    X3. PCMCIA and/or Smartcard drivers   Security   Enables PCMCIA and Smartcard slot capability.

         N/A

     4. Intel Matrix Storage Manager   Serial ATA   The Intel storage driver is only applicable to Intel chipset computers.

        R273110.exe Intel Rapid Storage Technology Driver

        ? D2D5DEM1.zip Seagate Momentus 2.5",SATA,3Gb/s,7200,512e Firmware Update

        ? JUL5DEM1.zip Seagate Momentus Thin 2.5",SATA,3Gb/s,7200,512e Firmware Update

     5. Audio driver     Audio    Enables and enhances the audio controller. 

    R280657.exe IDT 92HD79B1, v.6.10.0.6289, A03

     6. Video driver     Video    Enhances video performance.

    R285472.exe Intel HD Graphics Media Accelerator Driver

     7. Network interface card or ethernet drivers  Network   Enhances the network controller for internet or network access. 

    R257292.exe Realtek RTL8103T Ethernet Controller Driver

    X8. ControlPoint System Manager, ControlPoint Security Manager, and ControlPoint Connection Manager  Note: This driver is only needed for some Latitude laptops, and depending on your system configuration, you might not need  to install all three parts.    Control Point   The Dell ControlPoint (DCP) controls power management for some Dell Latitude laptops. ControlPoint System Manager controls power management and ambient light sensor settings, ControlPoint Security Manager controls security features, and ControlPoint Connection Manager controls wireless connection profiles.

        N/A

     9. Dell Quickset     Application   Controls power management and ambient light sensors. 

    R257296.exe Dell QuickSet Application

    1. Wireless network drivers    Network   Enables and enhances the wireless network controller.

    R258276.exe Dell Wireless WLAN 1501 Half Mini-Card Driver

    1. Bluetooth drivers Note: If this driver is not available, then your computer doesn't have Bluetooth capability. Continue to the next driver on the list.     Network   Enables and controls Bluetooth connectivity.

    R273948.exe Dell Wireless 365 Bluetooth Driver     PROMPTS TO ACTIVATE BLUETOOTH VIA WIRELESS SWITCH - CAN'T SEE HOW TO DO THIS...    *R226746.exe Dell Wireless 365 Bluetooth Module Application

    1. Mouse, keyboard, touchpad and   Mouse, Keyboard input device drivers    & Input Devices  Enhances pointing device features.

    R257288.exe Dell Touchpad Driver

    X13. Intel vPro or AMT (if available)   Chipset   Enhances system manageability.

        N/A

    X14. Dell wireless mobile broadband card drivers (if available)   Network   Enables wireless broadband connectivity.

        N/A

    X15. Modem drivers (if available)   Modem/Communications  Allows dial-up capability.

        N/A

    X16. Dell Digitech touch screen driver   Mouse, Keyboard &

    X    (if available)     Input Devices   Enables touch screen input on select Dell laptops.

        N/A

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  3. Anonymous
    2014-01-18T14:16:36+00:00

    Just visit Dell support specific to your tag#

    I'm not sure if Dell support site enables you to download all drivers then install in a batch.

    If you had used the Dell recovery disk the Dell manager utility would have been installed and available for you to update and install via batches

    Start off with the chipset drivers, then graphics and any Lan/wireless

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  4. Anonymous
    2014-01-18T13:52:03+00:00

    Did you clean install using an actual MS win disk or using the Dell recovery media?

    If the former did you update the drivers from Dell support, specific to your tag# or did you make the mistake of updating drivers via windows update? - If that is the case obtain all drivers for Dell support

    Ah, possibly guilty as charged.  Thanks.

    Is it ok to download and install the Dell drivers now, or do I need to do a fresh install of windows?

    Is there a way to download all of the necessary drivers in one go from the Dell website?

    Is there a way to install and apply all of the necessary drivers in one go?

    One other thing to note, in Safe Mode the fan behaviour is the same, but when I shut down, initially I see the   "O Windows is shutting down", where O is the spinning wait circle, but then the circle freezes and the screen does not go black.  I then have to hard shutdown to turn it off.

    Are there any clues as to which device's driver I should be looking to update to fix this?

    Cheers

    Rich

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  5. Anonymous
    2014-01-18T12:54:50+00:00

    Did you clean install using an actual MS win disk or using the Dell recovery media?

    If the former did you update the drivers from Dell support, specific to your tag# or did you make the mistake of updating drivers via windows update? - If that is the case obtain all drivers for Dell support

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