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Windows 10 is telling me I need to uninstall Trend Security 2009 to update to Windows v. 1709

Anonymous
2017-12-13T23:12:09+00:00

I uninstalled the program many years ago (when I had the original Windows 7) and it look like somehow this problem migrated to Windows 10. In order to fix this problem, I ran CCleaner to fix the registry and after doing that, I found some traces of the program in the registry and I deleted it manually. But the problem persisted. I found in the community a link to download a tool from TMIS and I ran it, but still the same problem... Any help? Thanks in advance!

FAS.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2017-12-16T01:00:41+00:00

    Dear Andre,

    I finally solved the problem by using a suggestion posted by ChristopheGB on Social TechNet. (Link as follows)

    https://social.technet.microsoft.com/Forums/en-US/e007ae35-ba6c-48ab-8a28-da97a61c8de1/cant-install-windows-10-due-to-trend-micro-internet-security-2009?forum=win10itprosetup

    In my case, Trend Micro Internet Security came as part of the original ASUS package along with Windows 7, and despite this program was uninstalled almost inmediatelly from my system, ASUS has a folder called "eSupport" where drivers and programs are located as a store for reinstallation. In my case, TMIS was located in "C:\eSupport\eDriver\Software\TRENDMICRO" I simply deleted the folder TRENDMICRO, and problem solved.

    Once again, thanks a lot.

    Fas.

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  2. Anonymous
    2017-12-14T01:45:27+00:00

    No! I haven't upgrade manually yet! That's why I'm asking you to let me know the best option. The exe file or the ISO file.

    Thanks!

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  3. Anonymous
    2017-12-14T01:42:13+00:00

    Are you saying, you get the error when you upgrading using the ISO file?

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  4. Anonymous
    2017-12-14T01:38:29+00:00

    Hi Andre,

    Thanks for your soon reply. I already tried your suggestion but it didn't work.

    Looks like there is no other chance than updating manually. Please let me know whether is possible to update by using the Windows10Upgrade9252.exe file instead of downloading and installing from the ISO. Some support about this issue is welcomed.

    Note: Just for your information, my system is already running Windows 10 v.1703, the problem is that because of this Trend Micro issue, this time and for some unknown reason, it couldn't make the usual update by "Windows update".

    BR.

    FAS.

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  5. Anonymous
    2017-12-13T23:23:30+00:00

    Press Windows key + R

    Type: msconfig

    Hit Enter

    Select the Services tab

    Hide all Microsoft Services

    The Disable all remaining services

    Restart your computer then restart setup.

    If that does not work, try using the ISO file to upgrade:

    Please be advised some users are reporting issues with the Windows 10 1709 update. Make sure you backup before attempting to upgrade:

    http://answers.microsoft.com/en-us/windows/wiki...

    What is the make and model of your computer?

    Have you checked the manufacturers website to determine compatibility?

    Check this List to Determine if Your Computer is Compatible with the Windows 10 Fall Creators Update 1709

    https://answers.microsoft.com/en-us/windows/wik...

    perform the following tasks:

12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1709)

[https://www.groovypost.com/howto/prepare-comput...](https://www.groovypost.com/howto/prepare-computer-windows-10-creators-update-version-1703/)

 



How to download official Windows 10 ISO files

[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)



How to Upgrade to Windows 10 Creators Update version 1709 using ISO File from Versions 1507, 1511, 1607 and 1703 

[https://answers.microsoft.com/en-us/windows/wik...](https://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-upgrade-to-windows-10-creators-update/617a37da-8fc0-4f33-a3eb-59fe9082f925)
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