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System Service Exception (atikmdag.sys)

Anonymous
2014-01-20T12:07:59+00:00

Hi,

I have a laptop which I upgraded to windows 8 at release. I updated this to 8.1. The laptop worked fine until yesterday when I saw a blue screen at boot up along with SYSTEM_SERVICE_EXCEPTION (atikmdag.sys). I thought this was a hardware problem but I ran all the diagnostics available as well as a system recovery but all to no avail. Everything passed the diagnostics. I tried today to boot the laptop but again, I was presented with this error. I proceeded to try to boot it into safe mode which was completely successful. I am lost now because I don't know what could. be wrong. This started happening after the laptop restarted to complete the install of a windows update but I have already checked the DSIM and everything is noted as installed instead of pending. Is there any known reason as to why the laptop boots into safe mode but not normal mode given the symptoms noted above?

I would be very grateful for a quick solution to this problem as I require the laptop for college work. Thanks in advance.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-01-21T02:42:09+00:00

    Hi,

    Atikmdag.sys is the ATI driver. Updating the ATI drivers or reinstall the present ones may fix the issue.

    As you are able to boot to Safe Mode, I would suggest you to perform system restore in the safe mode to the date before Windows Updates were installed.

    Refer to “Restoring your PC to an earlier point in time” from the link below:

    http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc

    After performing system restore check if you can boot to the desktop. If yes, uninstall ATI Radeon graphics driver and install the latest driver from manufacture website. Later you can perform Windows Updates and check if the issue persists.

    Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

    6 people found this answer helpful.
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  2. Anonymous
    2017-12-20T05:40:42+00:00

    tengo problemas al reproducir vídeos en

    facebook y aparece esto SYSTEM_SERVICE_EXCEPTION (atikmdag.sys).

    1 person found this answer helpful.
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  3. Anonymous
    2018-01-11T13:29:02+00:00

    hi sir 

    would you please help me , i have problem with my  pc widow 8.1 are alaway error and restart 

    bes regarder

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