I just tried to connect it to another computer. It also detected it as "Arc-Touch Mouse".
Microsoft TouchMouse Windows 10
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hey all! I cannot seem to get the Touch Mouse to work with Windows 10. The Mouse and Keyboard Center will recognize it as Arc Touch Mouse, which it is NOT. Plus, I cannot move the cursor or click using the mouse. Any ideas? Thanks!
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
13 answers
Sort by: Most helpful
-
Anonymous
2017-12-07T07:51:50+00:00 -
Anonymous
2017-12-01T11:45:44+00:00 Hi,
The issue you're experiencing is probably due to faulty hardware or faulty device driver. Have you tried connecting the Touch Mouse on a different computer? If you haven't, we suggest that you do. Doing so will help us to further isolate the issue.
Your reply is most important for us to assist you accordingly.
-
Anonymous
2017-12-08T05:39:55+00:00 It's the "Microsoft Touch Mouse with bluetrack technology" (3KJ-00019).
-
Anonymous
2017-12-07T21:42:03+00:00 We appreciate you providing us that information.
Learning that gives us the idea that there must be something going on with your touch mouse device. That being said, can you give us the make and model of the device?
We'll be waiting for your response.
-
Anonymous
2017-12-10T21:05:48+00:00 Is your touch mouse a recently purchased device? If not, when did the issue start? What were the recent changes made before it started not working?
We're looking forward to your reply.