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Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

Anonymous
2017-11-29T23:44:55+00:00

I bought a Dell XPS 13 9360 just a few days ago and just noticed today that if any sort of audio is playing and I plug in the laptop to charge or unplug it, the sound distorts and makes a popping and crackling sound. It makes the same sound if I have earphones plugged in. Is this normal, is the charge disrupting the sound? Will this cause any long term problems?

I had a Dell Inspiron 13 a month ago and returned it for the exact same reason because it was doing the same thing. 

Why is this occurring, am I just unlucky and I should try to exchange this Dell XPS 13? Because I have only had it for a few days.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-12-30T18:49:09+00:00

    I have the exact same problem with my Dell XPS 13 9360.

    I just returned the DELL Inspiron 7373 which had the exact same problem when disconnecting/connecting the charger. The distortion is for a second and quiet loud and the video also gets frozen.

    In the Dell XPS the distortion is mild but still its annoying.

    The issue is easily reproducible with multiple Inspiron 7373 models, tired out the other ones in the store and they all showed the same issue.

    The store didnt have the new Dell XPS 8th gen model on display, so i tried it on the 7th gen and found no such issue.

    But after i bought the 8th gen Dell XPS 9360, i could reproduce the issue and its still happening.

    Such and expensive laptop and they couldn't test it before releasing it !!!!

    1 person found this answer helpful.
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  2. Anonymous
    2018-01-02T03:29:10+00:00

    Hi,

    This could be a hardware issue or an audio driver conflict.

    We'd like to know if you performed the steps given by Eric Ber in his previous response. If not, kindly perform the troubleshooting steps on this link.

    Kindly get back to us with the outcome.

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  3. Anonymous
    2017-12-01T05:40:38+00:00

    We appreciate your response. Were you able to try the troubleshooting steps from the link above? Let us know so we can assist you further.

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  4. Anonymous
    2017-11-30T01:29:05+00:00

    Hi Tony,

    Conflicts with the audio driver is one of the possible reasons why you are hearing a crackling sound when plugging in the charger to your laptop. For us to assist you better, kindly answer the questions below:

    • Have you made any changes to your computer prior to this issue?
    • What troubleshooting steps have you done so far?
    • Which version and OS build number of Windows 10 is currently installed? To check, press the Windows key, type winver, and press the Enter key.

    Meanwhile, you can try to follow the troubleshooting steps in this https://support.microsoft.com/en-ph/help/4026994/windows-fix-sound-problems[link](https://support.microsoft.com/en-us/help/4026994/windows-fix-sound-problems) to resolve sound issues on Windows 10.

    We'll be looking forward to your response.

    Hi,

    No it is a brand new computer I just got it a few days ago. The only thing I have done on the computer is ran updates, installed Avast! and Google Chrome.

    I have not performed any troubleshooting steps thus far. I did do various troubleshooting on my old computer to no avail, such as checking for problems with audio drivers, reinstalling them, switching form RealTek. However, once again, I have not performed any troubleshooting on my XPS 13.

    My XPS 13 is runnng on Version 1703 (OS Build 15063.726)

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  5. Anonymous
    2017-11-30T01:21:30+00:00

    Hi,

    Conflicts with the audio driver is one of the possible reasons why you are hearing a crackling sound when plugging in the charger to your laptop. For us to assist you better, kindly answer the questions below:

    • Have you made any changes to your computer prior to this issue?
    • What troubleshooting steps have you done so far?
    • Which version and OS build number of Windows 10 is currently installed? To check, press the Windows key, type winver, and press the Enter key.

    Meanwhile, you can try to follow the troubleshooting steps in this https://support.microsoft.com/en-ph/help/4026994/windows-fix-sound-problems[link](https://support.microsoft.com/en-us/help/4026994/windows-fix-sound-problems) to resolve sound issues on Windows 10.

    We'll be looking forward to your response.

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