There are several possibilities on why this issue occurs on your Windows, such as an installed 3rd party program which is incompatible with the system or it could be a faulty update that seems to be installed but failed to be distributed on the system. Before we perform any troubleshooting, we would like to know the following so we can provide you with either the correct troubleshooting or refer you to the correct channel in addressing your concern:
- Is your computer connected to a domain?
- Are there any new app or program installed on your computer prior to the issue?
- Was there any modification done on your computer's setup?