We appreciate the update that you have provided. Your system may be overheating due to dusts or debris that weigh down the cooling fan. Kindly check if there are any blockages to the exhaust vent of your computer as this may heavily affect the cooling fan performance.
Since the high CPU usage is not observed in Safe Mode, it shows us that the problem is not caused by the default drivers and basic settings of Windows. With that note, there might be drivers in your system that require to be updated. We suggest that you check if there are driver updates that are available for your computer. Here's how to check for driver updates through Windows Update:
- Select the Start button, then select Settings > Update & security > Windows Update.
- Select Check for updates.
- If there are updates waiting to be installed, kindly install them.
- After installing the updates, restart your computer and see if the high CPU usage is still exhibited.
If after installing the update, or if there are no updates, there might be unwanted malicious software that could have affected your system. Often times, these malicious software could cause your PC to perform unusually, and could put a lot of stress to your system. Kindly check for unwanted malicious software through your preferred antivirus program if there are any signs of infection on your computer.
If you find that there are no signs of infection, it is possible that there are corrupted Windows system files. The Deployment Image Service and Management tool (DISM) is a utility in Windows that scans for corrupted Windows system files. If it finds a problem, it would replace the problematic system files from a cached version that's on your PC. Here's how to run the DISM utility:
- Press the Start button, then type command prompt, then right-click Command Prompt, and select Run as administrator. If you are prompted to enter a password or confirmation, enter the password or provide confirmation.
- At the command prompt, type the following command and press Enter:
- dism.exe /Online /Cleanup-image /Restorehealth
- Kindly take note of the spaces between the command.
- dism.exe /Online /Cleanup-image /Restorehealth
- If DISM finds corrupted files and replaces them, restart your PC and see if that improves the system.
Note: You must be connected to the Internet to use DISM, and it might take several minutes to finish.
If DISM can't replace the files, the System File Checker(SFC) tool could check your system for corrupted files then download and replace the files through Windows Update. Here's how to run the System File Checker tool:
- Press the Start button, then type command prompt, then right-click Command Prompt, and select Run as administrator. If you are prompted to enter a password or confirmation, enter the password or provide confirmation.
- At the command prompt, type the following command and press Enter:
- sfc /scannow
- Kindly take note of the space between.
- Note: Scanning would take a few minutes.
- sfc /scannow
- If SFC finds corrupted files and replaces them, restart your PC and see if the problems persist.
If the above steps does not alleviate the problem, do not hesitate to post back to us.