Your PC/Device needs to be repaired

Question

Your PC/Device needs to be repaired

Anonymous

Hi,

After updating my computer with a new version of windows 10, I have this message when turning it on:

"Recovery

Your PC/Device needs to be repaired

The Boot Configuration Data file doesn't contain valid information for an operating system.

File: \BCD

0xc0000098

You'll need to use recovery tools. If you don't have any installation media (like a disk or USB device), contact your PC administrator or PC/Device manufacturer."

My main concern is: did I lost all my files/data on my computer?

How can I ensure to keep my files if I need to repair this computer?

What is the solution?

Thank you

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6 answers

Answer 1

Hi yademokitu, your files and apps are intact . . .

What has happened is the boot configuration files has become corrupt and Windows does not know how to start!

Start your PC, just as the manufacturers logo disappears and Windows attempts to load, press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Command Prompt

Run these commands one at a time:

bootrec /FixMbr

bootrec /FixBoot

bootrec /ScanOs

bootrec /RebuildBcd

Then reboot your System to see if Windows will boot . . .

If the commands will not run from the Windows Recovery Environment, you will need to run them by booting from Windows Installation Media . . .

Insert your Installation Media and boot from it

Do not Install Windows 10, instead click 'Repair this Computer'

The repair will fail, then click Advanced Options

Open Command Prompt and run the above commands one at a time:

Then reboot your System to see if Windows will boot . . .

Answer 2

Give these a try:

https://www.groovypost.com/howto/fix-windows-10...

If that does not work:

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Reset this PC

Click Keep my files

Choose your account

Enter your password

Click Continue

Click Reset

or

Go to a working computer, download, create a bootable copy, then perform a clean install.

	Step 1: How to download official Windows 10 ISO files 

	[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)



	Step 2: If there are files on the drive you want to recover, see -  How to: Perform a Custom install of Windows 10

[http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-custom-installation-of-windows/38adfa8c-32f8-4354-8c53-13b5f2cf7e44)