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Face Recognition stopped working

Anonymous
2017-12-02T16:42:02+00:00

Since doing the update on my dell Inspiron laptop last week, i am no longer able to log in using my face. When attempting it tries and changes straight to pin, if i go in the settings to update the privacy setting - 'Improve recognition' it says it cant access camera!

Am am worried this has happens because my laptop turned off half way though the update last week?

Is this problem fixable?

Thanks!

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-12-02T16:48:52+00:00
    1. Reset Facial Recognition and/or Fingerprint Options

    Press Windows key + I to open Settings.

    Click Accounts and select Sign-In options.

    Locate Fingerprint or Facial Recognition options and click Remove under them.

    After that, click Get Started and follow the on-screen instructions to reset Fingerprint and Facial Recognition.

    Reboot your PC if needed.

    1. Modify Group Policy Settings

    Creators Update might have modified some of the crucial settings of Group Policy. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality.

    Pres Windows key, type gpedit, and press Enter.

    Click on Computer Configuration and open Administrative Templates.

    Select Windows Components and open Biometrics.

    Click on Facial Features and right-click on Configure enhanced anti-spoofing option.

    Select Edit and disable the Configure enhanced anti-spoofing feature.

    Reboot your PC.

    1. Update drivers

    If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. To fix that, try to update the corresponding drivers:

    Right-click on Windows key and select Device Manager.

    Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them.

    Select Remove driver software and wait for the removal to be finished.

    Repeat the removal with all Windows Hello related drivers and then reboot your PC.

    Once done, open Device Manager, click Action -> Scan for hardware changes.

    The system should automatically detect and reinstall the drivers.

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