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Windows 10 and Nvidia drivers - Black screens (sound running for couple of minuts in background...)

Anonymous
2017-03-30T16:15:23+00:00

WIN10 Pro - 1607 (14393.969)

MB: Asus P9x79

CPU: Intel 4930k

GPU: GTX1070 (also checked GTX760)

DDR: 16GB (Kingston HyperX KHX2133C11D3/8GX)

SSH: KINGSTON SH103S3480G

HDD: 1TB WDC WD1002FAEX-00Z3A0

I did try almost everything, from total re-install of Win10 (format), Update all drivers (all), DDU Nvidia old drivers, new drivers... to LatencyCheck, Update all drivers, Intel driver checker... - and still I have random Black Screens (all monitors goes black...), 

Did test without Nvidia or MS drivers (just generic ones, single monitor) = (about 5days = no single crash...).

DId try other monitors also, but the thing is random, keyboard, mouse, new sound card, new gpu, single ddr pack...

This started couple of months back.

Display driver nvlddmkm stopped responding and has successfully recovered.

  • and its the same error all over and over again, replaced half of stuff:

1. My screen goes black (like its disconnected)

2. I hear the sound for couple of minuts or less from YouTube or other player... (then BzzzZzzz ZZzz..)

**3.**My keyboard gets locked (cant power NumLock, Caps lock)4. only error in Windows Logs >

 - System: Display driver nvlddmkm stopped responding and has successfully recovered.

 - 4101 

**My screen, doesnt come back, ever, even after 3-4 hours, I can see this error only in Event Viewer

Moved from: Windows / Windows 10 / Devices & drivers / PC

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-12-13T02:34:16+00:00

    I'm in the same boat. It used to just put in the event log that the Nvidia display driver stopped responding. Now it just freezes at random. It can be sitting idle, playing games, or web browsing. Seems to be more and more frequent as of the past 2-3 weeks. Screens go black as if they are unplugged and the monitor/monitors goes into power save. Can still hear audio from teamspeak, music, web browser, whatever I'm running for a short time before it completely locks up.

    Fixes I have tried:

    Fresh Win10 install

    Update all drivers

    Check HDDs for errors

    Check memory for errors, tried using 1 module at a time for all 4 modules to eliminate a possible bad module.

    RMA'd mothergboard to ASUS and checked out okay to them.

    Purchased new PSU

    Ran CPU tests

    RMA'd 1080. Freezing happened with a 770 while waiting for the 1080 RMA to come back, and both 1080 cards.

    Tried to enable/disable VT-d, either way still locks up

    Tried to enable/disable C-States, still locks up.

    I'm at a loss. Help anyone?

    Operating System

    Windows 10 Pro 64-bit

    CPU

    Intel Core i7 4820K @ 3.70GHz: 29 °C

    Ivy Bridge-E 22nm Technology

    RAM

    32.0GB DDR3 @ 667MHz (9-9-9-24)

    Motherboard

    ASUSTeK COMPUTER INC. SABERTOOTH X79 (LGA2011): 34 °C

    Graphics

    U28E590 (3840x2160@60Hz)

    4095MB NVIDIA GeForce GTX 1080 (NVIDIA): 52 °C

    Storage

    238GB Samsung SSD 840 PRO Series (SSD): 37 °C

    465GB Samsung SSD 850 EVO 500GB (SSD): 30 °C

    1863GB Hitachi HUA723020ALA640 (SATA): 41 °C

    931GB Western Digital WDC WD1001FALS-00E8B0 (SATA): 39 °C

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  2. Anonymous
    2017-04-03T09:46:12+00:00

    First ...

    • If the crash is generating mini-dumps posting them may get you help from one of the people here who deal regularly with dmp files (see ZigZag's article   -  Blue Screen of Death (BSOD) - Microsoft Community  )
    • An Event Viewer report may also be useful ( see -   Gerry C's info request)
    • As an insider you may know what follows, but ... (*Begins waffling on forever...*)

    "Did test without Nvidia or MS drivers "

    • So you were running on your Intel HD graphics ?

    If you did not switch to the Intel HD graphics, and were able to play games it may indicate that Win10

    reinstalled an Nvidia driver on reboot (the gpu is disabled with no drivers installed, and the card only acts

    as a pass though for basic VGA graphics).

    When Win10 does this there is no listing in Programs and Features ( sneaky eh! ).

    • You can prevent Windows updates installing graphics drivers  by using the Show/hide tool

    in the article below to block Windows Updates from installing Nvidia drivers.

    However, using DDU (or Driver Fusion) is also a must as Win10 keeps a secret driver stash and will use

    this to reinstall it's  driver of choice on reboot if you uninstall the drivers via Programs and Features.

    DDU deletes the registry keys (possibly another files as well) and helps prevent this. I also go off line before uninstalling my driver, just in case the Show/hide tool fails.

    How to temporarily prevent a Windows or driver update from reinstalling in Windows 10

    • Another age old rule is don't install Nvidia driver components you don't use. If you use the 'Experience' try

    installing only the main driver and PhysX to verify the Experience is not causing issues, as it has been known to do.

    • Drivers dealt with... There have been a good number of people posting here who have also had a

    issue after an anniversary update, but the problem is not universal, so I have to assume the update corrupts

    Windows on a fairly regular basis.

    Having said that. A whole lot of people have problems even doing the anniversary updates, so yes they can

    be a problem, but again, this is not a universal problem.

    • I've had no problems with random black screen crashes  running general release Win10 Home v1607 on two machines, using a 770 and 980, but Win10 Pro and Insider versions may have issues I'm not aware of.

    [ This is with a Win10 that is an 'upgrade' from the Win7 I installed in 2010, and cloned to two other machines

    over time, with new activation keys, and with completely different hardware

    ( AMD > Intel cpu  and Nvidia> AMD > Nvidia gpu ), so obviously a clean install is not a panacea either.]

    • The TDR error you are getting has been a problem since MS invented it for Win7. It was meant to prevent premature BSOD when there is lag in the graphics, and always points the finger at the driver, but the source of

    the issue is  more often something else, either a software conflict or hardware fault that leads to that lag.

    The Nvidia driver is just the last man standing in a chain of events that leads to the TDR.

    On those rare occasions that TDR functions properly - a brief hang, and return to the game - it can be a good

    thing, but most of the time it is just another name for BSOD.

    • As with BSOD you need to do the drill and (if nothing useful comes from the dmp file analysis )

    run a long memtest on each RAM stick and also run check disk on your HDD and SSD.

    • Have you monitored the cpu and gpu temps under load ?
    • Tried the gpu in another slot.
    • Verified the power connection (the two pin part especially ) is tight.
    • How old is your psu ?
    • On the software conflict front, the Event Viewer report may help, but meanwhile also try running in Clean Boot

    to verify there are no Services or Startup programs conflicting.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    • Some of the more common software that has been known to cause TDR are Daemon Tools, all types of

    system 'optimising' software, and the OC/tweaking tools that come with motherboards, such as Afterburner.

    • Yes, there may well be 500+ posts on the Nvidia forums, but that's what forums are all about - problems.

    Blaming a Win10 anniversary update (not saying I am at all happy about having my Windows basically overwritten two time a year) is the new black on forums.

    It used to be the Nvidia forums tended to blame just about every driver release for all the worlds ills.

    The drivers are only very rarely the real issue. I think there may have been maybe two or three genuinely

    bad drivers in the past seven or so years.

    • Due to the nature of these 'anniversary' updates,  I make a fresh clone of my Win10 before any 'anniversary'

    update.  They are just too big and risky not to have a full backup of my Windows to go back to.

    .

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  3. Anonymous
    2017-03-30T19:07:05+00:00

    Hi Aleksandar,

    We can see here that you are having issues with your Video/Display driver. There are several factors why its crashing intermittently and that's what we are going to figure out. You mentioned that you have updated all of your drivers. Does that include your Motherboard's Firmware?

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  4. Anonymous
    2017-04-02T19:02:56+00:00

    We suggest you try and follow the instructions provided on this link.

    Feel free to get back to us should you need further assistance.

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  5. Anonymous
    2017-03-31T07:31:03+00:00

    Last bios update was: 2014/07/28

    Chipset and all latest drivers (yep, did update everything audio, mb, etc.. but to no avail)...

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