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Windows 8.1 black screen with cursor just before login

Anonymous
2017-12-16T10:34:59+00:00

2 days ago i started getting a problem on my pc and laptop, they would start normaly, windows logo and the spinning dots, but once everything loaded the screen where i should put in the password is black (there is still the cursor and i can move it). I tried booting it in safe mode but the same error accoured. Any way to fix this? Pereferably without loosing my files.

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2017-12-16T11:53:34+00:00

    Very strange that your PC and laptop have the exact same problem.

    See if this assists you with your Repair options.

    You can use the power button to restart your computer three times. This will start the Windows Recovery Environment.

    "How To Access Advanced Startup Options in Windows 8 or 8.1"

    http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

    "How to Boot to Advanced Startup Options in Windows 8 and 8.1"

    http://www.eightforums.com/tutorials/4935-startup-options-menu-boot-windows-8-a.html

    There is detailed information here too.

    http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html

    !\[\](http://www.eightforums.com/attachments/tutorials/11881d1353866139t-automatic-repair-run-windows-8-a-advanced-options.jpg)

    ______________________________________________

    And please read this method:

    "How to Boot to "System Recovery Options" in Windows 8 and 8.1"

    http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html

    !\[\](http://www.eightforums.com/attachments/tutorials/3935d1331013042t-system-recovery-options-boot-windows-8-a-recovery-4a.jpg)

    2 people found this answer helpful.
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  2. Anonymous
    2017-12-16T12:05:00+00:00

    Already did that. Tried startup repair and the diagnostic tool, also tried sfc /scannow  

    Not sure but maybe it could have something to do with a automatic windows update the day before

    1 person found this answer helpful.
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  3. Anonymous
    2017-12-16T20:31:40+00:00

    Use it to do a system restore to before the problems.

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