upgrade issue

Hi Anne,

I clicked on the option you said, it restrted the system and showing this message

If i tried with “Yes” option it was showing the same error(please insert the external storage media and press ok) and

if i tried with “No” options it was going to the same screen below

what can i do now

Regards

Nagesh R

We've looked further into this case so we can come up with a more established workaround.

Since you have Windows 10 Pro on your device, you won't need a Windows 8.1 license.

Here is what you need to do:

1. Since from Advanced option on your end, there are only limited choices, kindly select the option Continue(Exit and continue to Windows Rollback). See the screenshot below:
   • 
2. And Windows should be able to go to your desktop.

If you successfully were able to go to your desktop, this would be the time you'll perform Windows reinstallation. Please see this video tutorial for more detailed steps. You may click the link below:

Troubleshooting with Windows 10 In-Place Upgrade

That should guide you steps by steps.

Get back to us should you need further assistance.

Best,

Anne

Hi Anne,

what happens you wouldn’t give me reply.

I dont have the windows 8.1 os. What can i do now. Can i direct install with whatever i download from microsoft website(media tool). Please help to resolve the issue.

Regards,

Nagesh R

Hi Anne,

it is compulsary to install windows 8.1 and do whatever you told.

If i dont have a windows 8.1, is there any way to solve this issue

Regards

Nagesh R

Let me guide you Nagesh.

First, create your own installation media using either a USB flash drive or a DVD. Before you begin, make sure that you have the following:

• A USB flash drive or DVD. A blank USB flash drive or DVD with at least 5 GB of available drive space. Using a DVD requires a DVD burner and software on the PC you’re using to create the media and a DVD player on the PC where you want to install Windows.
• A product key. The 25-character product key.

Here are some things to check on the PC where you want to install Windows:

• 64-bit or 32-bit processor (CPU). You’ll need to download either the 64-bit or 32-bit version of Windows that’s appropriate for your CPU. To check this on your current PC, go to PC info in PC settings or System in Control Panel, and look for System type.
• System requirements. See the system requirements before installing Windows 8.1. We also recommend that you visit your PC manufacturer's website for info about updated drivers and hardware compatibility.
• Language in Windows. You'll need to choose the same language when you install Windows 8.1. To see which language you're currently using, go to Time and language in PC settings or Region in Control Panel.
• Edition of Windows. You should also choose the same edition of Windows. This might be Windows 8.1 or Windows 8.1 Pro. To check which edition you're currently running, go to PC info in PC settings or System in Control Panel, and look for Windows edition.

Second, when everything is ready, download Windows 10 from this link below:

Create Windows 10 installation media

Once your computer is set to boot from the DVD, you should see this option. If you are installing from a retail Windows 10 USB thumb drive, you will be asked to select either 32 or 64 bit Windows 10.

The Windows logo will appear on screen, this might be here for a while, as long as you see the animating dots, everything should be ok.

Select your Language, Time and Keyboard method then click Next.

Click Install now.

Windows 10 setup will prompt you for a product key during installation a couple times. If you originally upgraded from Windows 7 or Windows 8/8.1 click the option 'I don't have a key' and 'Do this later' . If you have a Windows 10 product key, you can proceed to enter it.

Setup will also prompt you to select the edition you have a license for - Home or Pro. Please make sure you choose the right edition. If you choose the wrong edition, your only option will be to perform a clean install again.

The copy of Windows 10 you download and upgrade from will correspond with the edition of Windows you have installed.

Wait while setup prepares to copy files.

Accept the license terms then click Next .

That's it. That should reinstall Windows 10.

Let us know how things go so we can further assist you.