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Bluetooth audio whilst streaming Xbox One through Xbox app

Anonymous
2017-11-17T17:42:47+00:00

I use streaming capability for XBox one to occasionally play games on my desktop PC, with a wireless controller and the MS Supplied USB adapter.  I find that neither of my bluetooth headphones will deliver audio in this config - but speakers connected via line-out are fine. This definitely something to do with XBox streaming - I can be using either pair of headphones for Spotify, Youtube, Windows alerts etc quite happily - but fire up the XBox One and stream from it... no audio. What gives anyone?

Moved from: Windows / Windows 10 / Devices & drivers

Windows for home | Windows 10 | Gaming

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Anonymous
2017-12-31T03:59:27+00:00

OK, I tried all this, didn't have any success, then was consumed by Christmas. However, I have now solved the problem!

I have a desktop machine with a Bluetooth USB dongle in it. Critically, this was installed with the OEM drivers, which work in every other respect for devices using the usual BT services for hands-free audio. I started having some problems with automatically connecting to one set of headphones, did some research and realised on the way that the way W10 presents BT connectivity through my laptop machines (BT built-in) - ie in the notification bar buttons - was absent on this machine, which showed the 'old style' BT icon in the system tray.

The Xbox app - and I suspect other W10 apps with audio - will not recognise BT Services for audio unless installed with W10 drivers that surface the capability in the notification bar it appears - which appears to require some degree of fiddling for W10 to 'correctly' recognise that it is BT enabled - this appears to be a common complaint from people using USB BT dongles.

What I did (copied from elsewhere):

1. Turn on Bluetooth Windows Services

Open windows services (run services.msc or search for "services" on windows search).

Change the Bluetooth Handsfree Service and the Bluetooth Support Service to automatic (on properties) and start them.

2. Uninstall the bluetooth driver that comes with the device

When you connect the device, the driver gets installed automatically.

Go to Device Manager (Right click on Start Menu and choose Device Manager or Search for Device Manager).

Find your device on the list. My device was on Universal Serial Bus Devices (I think), named CSR8510 A10.

Right click, choose Uninstall and remember to choose "Delete the driver software for this device" (I tried without this and it did not work).

This surfaced the notification bar button - and solved the problem playing XBox games.

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  1. Anonymous
    2017-11-23T08:35:08+00:00

    Be serious! How could this possibly be anything to do with the headphones??!! More to the point, given that all three BT headphones I have tried don't work either, I'd beg to suggest this is an Xbox One streaming issue - no way is this an issue with the headphones!

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  2. Anonymous
    2017-11-23T00:22:27+00:00

    Thanks for the update. With all the necessary details accumulated, this may appear that the Bluetooth headset does not support transmitting sounds when you are streaming on Xbox One through Xbox app on Windows 10. To further isolate the issue, we strongly suggest that you get in touch with the Headset manufacturer to check if there's a setting that needs to configured to make it work when streaming on the Xbox One.

    Should you need further assistance, feel free to post anytime.

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  3. Anonymous
    2017-11-21T02:13:05+00:00

    This is the first time I've tried using a BT set of phones - I bought a BT adapter for this desktop machine specifically to do that.  Both pairs of headphones work impeccably in every other respect on this machine, but the moment I start streaming from the XBox One, the audio is killed. If I have music playing in the background, the audio from this disappears the moment a streaming connection is established - and is reinstated the moment I cease streaming.

    Wired headphones work fine. The line-out to amp/speakers works fine. The streaming performance is fine, faultless at highest resolution (I effectively have a wired connection to the Xbox, albeit via DHCP and a couple of core/edge switches).  The links you provide offer no assistance - the second is essentially irrelevant to my situation and the first doesn't contain anything that relates to it. I see nothing in the Sound Playback config that suggests it shouldn't work - unsurprising really, since it does in every other scenario except this one.

    I assume the wireless controller uses BT - so can't help but wonder if this config is not supported, because it doesn't work - but I cannot find anything that says so. It's a shame if that is the case, since wired headphones are rapidly becoming a thing of the past, what with AptX audio, BT 4.0 and Apple's drive to kill them off!

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  4. Anonymous
    2017-11-21T00:57:29+00:00

    Hi,

    Incorrect configuration setting is one of the possible reasons why Bluetooth headphones do not work while you're streaming on Xbox One through Xbox app. To help you with this concern, we need to collect more information. Kindly answer the questions below:

    • Were you able to use a Bluetooth headset while streaming on your Xbox One before?
    • Have you tried using wired headphones and check if the issue persists?
    • Have you made any changes on your device prior to this concern?

    In the meantime, we recommend that you perform all the troubleshooting steps provided on the links below:

    Click here

    Click here

    We'll be waiting for your response.

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