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Black Screen Cursor Only (Tablet Windows 10)

Anonymous
2017-12-25T20:59:20+00:00

So im having a problem with my windows 10 tablet since it wont boot up normally. When i try to boot up the device it just shows me a black screen and you can only see the cursor of the mouse in the centre only. It wont move even if you try, also its in tablet mode so i dont have a lot of options on how i can fix this problem. I havent used windows 10 before and its kinda strange for me since im unfamiliar with this operating system.So in the end can anyone help me to fix my tablet or know a solution on how to fix it. I'd appreaciate it a lot if someone could help me. Thanks a lot for reading this!

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-12-31T00:43:06+00:00

    Sorry for the late response. Black screen usually happens when your monitor is unable to detect the video signal output. Since you are using a tablet, some software corruption or a third-party software may be causing this issue. To troubleshoot this, we recommend booting your device in Safe Mode. To do so, follow these steps:

    1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power> Restart.
    2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
    3. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

    If you still encounter this issue upon booting your PC in Safe Mode, try performing a clean boot. To do so, follow the steps indicated on this link.

    Let us know how things go.

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  2. Anonymous
    2017-12-28T16:31:53+00:00

    This tablet was given to me by a cousin so i dont know if he has done something to it or not. I was experiencing troubleshoot when tried to connect with the internet. It wouldnt let me connect to the internet even though the connection was pretty good. 

    So i tried factory resetting the device to its normal state. After resetting the device popped up a message which said that there was trouble resetting and i choose to go with advanced option and to search for a solution.

    After that the screen blacked out and since then it wouldnt boot up normally.

    Sonetimes when the device is left open it will pop some codes and go black again

    You can acess the bios and try to reset the device but it still says it has trouble doing it.

    Well thats all for now. Its been a month since then and im still trying to fix it somehow. Hope this could help!

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  3. Anonymous
    2017-12-26T03:17:34+00:00

    Hi Amarildo,

    There are many possible reasons why black screen occurs on your PC. It may be due some corrupted system files, bugs, or viruses. For us to assist, kindly answer these following questions:

    • Have you made any changes to your PC prior to the issue?
    • When was the last time you're able to boot your PC normally?
    • What are the troubleshooting methods you've tried so far?

    We'll be looking forward for your reply.

    Regards.

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