Cannot keep Filter Keys turned off in settings using accessibility version of windows 10

Hi Jerry,

There might be some corrupted system files on your computer, causing this one to happen. Kindly do the following system scans  provided below to diagnose and resolve any possible underlying cause of this issue:

Method 1:  

System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Run system file checker (SFC) and see if it helps. Please follow these steps:  

1. Press Windows + X keys and click command prompt (admin).
2. Type the following command in command prompt and press Enter.

sfc /scannow

If it does not help, use method 2.

Method 2:  

Run DISM tool and check the issue. Please follow these steps:  

1. Press Windows + X keys and click command prompt (admin).
2. Type the following command in command prompt and press Enter.

*DISM.exe /Online /Cleanup-image /*Scanhealth  

DISM.exe /Online /Cleanup-image /Restorehealth

Let us know how it goes.

Hello Jerry,

Thank you for getting back to us with the results.

We apologize for the delay as we are checking in your case thoroughly.

Since the above methods did not change anything, kindly follow the steps below on we can turn off filter keys in Windows 10:

1. Open the Control Panel and change the view to Large icons, and then click Ease of Access Center.
2. Scroll down to the Explore all settings section, then click Make the keyboard easier to use.
3. In the window that shows up, uncheck the boxes for “Turn on Sticky Keys” and “Turn on Filter Keys” to turn off the Sticky / Filter Keys features.
4. To prevent Windows from popping up the Sticky / Filter Keys popup dialog, you also need to disable the corresponding keyboard shortcuts.
   • Disable Sticky Keys Keyboard Shortcut Click the Set up Sticky Keys link. In the Sticky Keys setup screen, uncheck the box for “Turn on Sticky Keys when SHIFT is pressed five times“.
   • Disable Filter Keys Keyboard Shortcut Click the Set up Filter Keys link. In the Filter Keys setup screen, uncheck the option for “Turn on Filter Keys when right SHIFT is pressed for 8 seconds“.
5. Click OK to save your changes. Now you’ve successfully turned off both Sticky Keys and Filter Keys permanently in Windows 10.

Update us with the result so we can further assist you.

Hi Nick,

Ran the commands you advised.

Method one - Windows Resource Protection did not find any integrity violations.

Method two- 

Scanhealth provided these results:

Error: 87

The online/cleanup-image/scanhealth option is unknown.

For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Restorehealth provided these results:

Error: 87

The online/cleanup-image/restorehealth option is unknown.

For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

None of these resolved the switching issue.

Anything else you can think of?